SCE Credit Union is excited to partner with Illuma Labs, the leading provider of voice authentication and fraud prevention solutions for credit unions, to launch Voice Authentication in its member contact center and lending department. This proprietary platform is designed to streamline member authentication, enhance security, and improve operational efficiency on incoming calls. The technology is powered by Illuma Shield™, a frictionless voice verification and fraud prevention platform from Illuma.
The decision was made after evaluating a number of voice authentication solutions and determining Illuma Shield™ was the best fit. According to Tony Salse, CTO at SCE Credit Union, organizations like his have been waiting for a solution that fully meets their needs. “We found that Illuma Shield™ has the cleanest integration and user experience for credit union members and our team. We look forward to the impact this will have on improving member experience and contact center operations.”
A Credit Union Committed to a Modern Member Experience
SCE Credit Union prides itself on taking a down-to-earth approach to serving members, preserving the personal touch as they deliver expert financial services. Voice biometrics made sense as part of their ongoing digital transformation to serve members with the most user-friendly and modern technology.
For Milind Borkar, Founder and CEO of Illuma, deploying voice verification in the contact center has been an easy win. “We enjoyed working with the team at SCE Credit Union to ensure a smooth, effective deployment. As this credit union continues to grow, it’s good to know they have a solution in place that lets their contact center agents skip the lengthy security Q&A process and get right to helping members on every call.”