Generation USA and the League of Southeastern Credit Unions and Affiliates have partnered with Publix Employees Federal Credit Union on Generation USA's Credit Union Member Services Specialist Program, part of the Southeastern Credit Union Foundation's (SECUF) Community Spark Program in Florida.
The tuition-free and fully online five-week program enables students to learn the basics of credit unions, contact/call centers, account management, and online banking, use policy and product knowledge to make appropriate referrals to members, and practice adaptive communication with members and colleagues, addressing member inquiries, and de-escalating upset members.
Credit Union Member Services Specialists work at credit unions as video tellers, in-person tellers, or call center representatives. They are responsible for providing exceptional member service through basic financial transitions and resolving member issues and requests.
Upon completion of the program, students will have the opportunity to interview with Generation USA's employee partners.
"Our partnership with Generation USA fits perfectly with our credit union's ongoing support of community education," says Jeremiah Kossen, CEO of Publix Employees Federal Credit Union. "PEFCU is excited to be a part of the Florida Community Spark initiative."
"We are thrilled about the growth of the Southeastern Credit Union Foundation's Community Spark Program in Florida," exclaimed Samantha Beeler, President of the League of Southeastern Credit Unions. "By partnering with Generation USA, we look forward to helping adult learners develop the skillsets needed to advance in today's ever-changing workplace. While industries across the country are currently struggling to find and retain trained workers, we are proud of the collaborative effort by Florida credit unions to continue to improve people's lives whether it is through credit union membership or by creating career opportunities for Floridians."