Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, announced a webinar this week to help credit union leaders understand and leverage artificial intelligence to modernize and redefine the member experience.
The virtual event titled, “From Hype to Help: Unpacking Generative AI’s Impact on Member Service” is scheduled for Wednesday, November 8, 2023 at 1pm EST and is hosted by CUInsight.
Attendees will join moderator, Rick DeLisi, Glia’s Lead Research Analyst along with Jay Choi, Glia’s Chief Product Officer as they host a fireside chat with Yaniv Markovski, Former Head of Support Engineering & Community at Open AI, and Char Sears, VP, Member Experience & Product Management at Unitus Community Credit Union.
Topics discussed will include generative AI and how these new capabilities can be used to improve call center efficiency, drive member loyalty, and manage risk.
This free event will be presented on November 8, 2023 at 1pm Eastern via Zoom. Those interested in attending this virtual webinar should register here. Log-in information will be provided upon registration.