“Guilty until proven innocent.” Not a phrase one usually thinks of when discussing credit union cybersecurity practices, but those four words offer a simple introduction to the philosophy behind zero-trust…
Communication style is biggest difference between generations in the workforce, and many employees find it difficult to communicate with co-workers not in their age group, according to Amanda Bardonner, vice…
People are a lot more comfortable discussing mental health, these days, and we think that is a good thing. Not just for employees who benefit from improved states of mind,…
According to Forbes Magazine, the global AI market is expected to grow by more than $500 billion between now and 2030, according to various studies. IDC, a market research firm,…
Maybe you think your consumer experience is fine. Or maybe you know something is wrong in a general sense but don’t know the specifics. Whichever it is,conducting mystery shopsreveals hidden…
Last June, the Federal Trade Commission proposed a new rule regarding consumer protections. This rule would greatly affect auto dealers, placing greater restrictions and imposing new duties. This week, we…
Small dollar (< $50), high volume fraudulent transactions are on the rise. More and more, small dollar fraud can be traced back to PINless transactions. Either the merchant does not…
Sen. Tom Carper, D-Del., announced Monday he will not seek re-election in 2024. Carper currently chairs the Senate Environment and Public Works Committee and has chaired the Senate Homeland Security…
May is Military Appreciation Month andNAFCU is celebrating the credit union industry’s commitmentto providing service members, veterans, and their families with safe, secure, and reliable financial services. Through #NAFCUNation, the…
I recently joined two not-for-profit boards and appreciate how important it is to ensure that I understand my role and am prepared for what lies ahead. But it’s also important…
The battle for deposits requires new approaches to ease liquidity pressures, according to a panel of credit union and fintech leaders who addressed the 2023 CUNA Finance Council Conference Monday…
Here's an uncomfortable reality that our Credit Union comrades must grapple with: a whopping 84% of digital transformations fail, according to Forbes. And this isn't just a Credit Union issue;…
Following the fall of Silicon Valley Bank, Signature Bank, and the more recent First Republic Bank, many feared that these three failures signaled an impending crash reminiscent of 2008. Government…
In this post, we tackle some of the most frequent forms obstacles faced byKeyStoneusers and provide quick and efficient solutions. Unexpected/Missing Form Field Value Solution: Review the FDF file In…
Multibillion-dollar credit unions have the luxury of playing the numbers game and not having to hyperfocus on an ideal member. Those credit unions have the scale and the resources to…
The House is in Washington, D.C., this week, while the Senate is scheduled to be out for the next two weeks, but may return for debt ceiling votes. The House…
Federal Reserve Board of Governors Chair Jerome Powell and Federal Reserve Bank of New York President John Williams participated in aresearch conferenceFriday where they shared insights into interest rates and…
On May 3,Jerome Powell and the Federal Open Markets Committee announced yet another fed funds rate hike (25 basis points).This marks the 11th consecutive rate hike since March 2022, totaling…
Pressure on liquidity and noninterest income dominated discussions Sunday during the Finance Leader Exchange at the 2023 CUNA Finance Council Conference in Anaheim, Calif. Steve Arbaugh, executive vice president/chief financial…
The urgent often fills credit union leaders’ time before they can even get to what’s important. We must shift the balance from overwhelming task saturation toward more strategic work and…
Is your credit union’s brand in great shape and driving growth? Or are you feeling growing pains and cultural disconnection? We’ve learned a financial brand’s wellness (and the culture that…
Planning to recover from a ransomware attack is a challenge, but it shouldn’t be top of mind, according to CUES member JT Gaietto, chief security officer of cybersecurity firmDigital Silence,…
So, you’ve been watching HGTV lately and thinking about flipped houses. It seems like everyone wants to get in on the craze of buying a house, making a few improvements…
Vantage West, a $2.7B credit union based in Tucson, Arizona, knew that both member preferences and changing economic conditions required a shift in its fintech partnership strategy. Consumers wanted a…