The ride-share conundrum: An exception to an exception
Greetings, compliance folks! I recently had the pleasure of enjoying a road trip from Northern Virginia down to sunny Orlando, Florida – my wife, our two kids and I piled…
Syndicated
NCUA’s Harper, federal regulators testify before House Financial Services Committee
CUNA highlighted the credit union system’s overall health and supported several NCUA-related priorities in a letter to the House Financial Services Committee Tuesday. The letter was sent for the record…
NAFCU sets record straight on CU tax exemption
NAFCU Senior Vice President of Government Affairs Greg Mesack Mondaywrote to Congressto set the record straight on the credit union tax exemption, noting that it allows credit unions “to reach…
Using text to improve the collections experience for members and staff
$1.9 billionHughes Federal Credit Unionwas formed in 1952 in Tucson, Arizona, to serve the financial needs of Hughes Aircraft Company (now Raytheon Missiles & Defense) employees and their families. In…
As a deposit strategy, ‘new money only’ rate offers are a poison pill
There’s a lot of irony in banking institutions’ deposit strategy right now. Some are using what one banker called a “delay and decay” approach. The idea is to hold out…
In conversation: Elan Credit Card and Matadors Community Credit Union
Elan Credit Card and Matadors Community Credit Union began their partnership in 2009. Over the last 14 years, Elan has provided Matadors’ 20,000+ members with credit card products, the latest…
What is credit union marketing’s REAL job?
What are your expectations for your credit union marketing team? If your credit union is like most organizations, marketing is taking on a more strategic role, moving from traditional roles…
Embrace the game changer: Transform wealth management operations with AI-driven process automations
Recent advancements in artificial intelligence, or AI, have captured attention and imagination around the world. In fact, AI and its enabling technology, machine learning, have been around long enough to…
As credit card debt hits new high, PALs reassert their value for credit union members
Monthly bills, unexpected emergencies, and the subsequent credit card debt have been known to surprise. Rent due, and your credit union member found themselves with more month than money; tire…
Adams: Individuals must possess financial literacy understanding
Young adults should go into college or the workforce with a "baseline understanding of how money works," Credit Union League of Connecticut President/CEO Bruce AdamswroteinThe Hartford Courant. Adams wrote in…
NAFCU Chief Economist on CNBC: Consumer spending is enough to prevent a recession
NAFCU Chief Economist and Vice President of Research Curt Longappeared on CNBCto discuss how consumer spending makes up nearly 70% of the economy and if that remains high, a recession…
Lending Perspectives: The easiest and the hardest thing to do right now both have consequences
As promised last month, I’ll mix in a little bit of storytelling to my articles for a while. I’ll be celebrating 40 years in lending in September and 35 years…
How credit card issuers are tackling application abandonment
Features to make digital credit card applications shorter, speedier and less confusing for consumers are becoming more common. Keynova Group has found that top credit card issuers are increasingly taking…
What the new Venmo Credit Card says about consumers
Yep, you read that right. New. Venmo. Credit. Card. It’s a good reminder that your FinTech competitors aren’t just in the peer-to-peer payments business anymore. They’re issuing debit cards, credit…
Investment and imposter scams: What they are and what to do about them
According to the latestFederal Trade Commissiondata as reported by the fraud prevention education programFirst Line of Defense, the number of reported scams in 2022decreasedby half a million compared to 2021;…
Busting the myths around community lender digitization
It has never been more important for community lenders to be capable of meeting customers’ demands for seamless digital lending services. Customers want to keep their banking within the community,…
CFPB limits creative control with closed accounts
I don’t know about you, but I’ve reopened many things in my life. My favorite thing to reopen is the plate of leftovers that my sister hid in the refrigerator…
Bringing the credit union difference to statehouses
CUNA and Leagues launched geotargeted ads about the credit union difference around every statehouse in the month of April to celebrate Financial Literacy Month. The ads reached policymakers across an…
Fast and slow all at once
Nothing about leadership is easy…especially making decisions. As your credit union or community bank’s leader, the decisions you make have a critical impact on your institution’s future. Do you rebrand?…
How conversational artificial intelligence can improve the member experience
In the credit union world, artificial intelligence is often used for credit scoring and credit card fraud detection. More recently, conversational machine agents have come into common use to boost…
VIDEO: Weekly Wrap-up May 8-12
See whatCUNA Newsstaff is up to by watching the Weekly Wrap-up for May 8-12. Who is on the newestCUNA News Podcastepisode? What awards are being handed out? How are credit…
Driving low-cost deposits that deliver
Many credit union executives assume that once they acquire new members, those members will embark on a journey to become loyal account holders. This assumption is often wrong. If those…
Banking agility: Aligning tech spending with business strategies
Financial institutions need to continue investing in technology if they hope to remain relevant in today’s competitive market. However, establishing business priorities and knowing where to invest can be challenging.…
A BNPL borrower strategy that builds relationships
Times may be tough financially, but that does not mean consumers are skimping on necessities or sacrificing luxuries to get by. Many are leveraging a popular lending concept that facilitates…