NAFCU Monday sent members a Final Regulation summary on the CFPB's final rule extending the government-sponsored enterprise (GSE) patch and offered highlights on how the final rule impacts credit unions.…
While many credit unions already leverage artificial intelligence for chatbots and handling simple member-facing questions and interactions, AI’s applications can—and should—be much broader. Innovative credit unions are incorporating AI into…
Arguably the most highly anticipated presidential election in decades is finally here, and voter enthusiasm is high. Early turnout in many states has smashed previous records, and Americans have already…
When it comes to credit card marketing, regional banks and credit unions are mostly missing the mark when it comes to attracting existing customers and prospects to their products. Now…
Tax season 2021 is going to be the first one (and hopefully the last) that will likely start and end with Covid-19. Unlike the last tax season where we didn’t…
The unprecedented COVID-19 crisis is in the process of transforming the financial services environment at a pace we’ve not seen. Many credit union clients have told us that they’ve been…
Who you partner with for financial services matters. Partnerships are instrumental in growing any business. They foster innovation, improve operational efficiency, keep your credit union technologically relevant, and add a…
To acknowledge the need for and power of strong people leaders in credit unions, CUNA has announced CUNA Coaching Leadership Virtual School, set to take place Nov.9-10. Credit union people…
The NCUA in Octoberissued one prohibition notice, prohibiting an individual previously associated with credit unions from any future participation in the affairs of a federally-insured financial institution. Violation of a…
Even if your credit union had a short-term plan for managing excess liquidity that built up in the early months of the coronavirus pandemic, it’s probably time to consider long-term…
The Great Recession and COVID-19 each convulsed the American public— but in very different ways. The most obvious is the deaths of hundreds of thousands of people from a pandemicthat…
Happy November! The year 2020 is drawing to a close. That does, however, leave some burning questions for 2021. No, I’m not talking about the results of tomorrow’s Presidential election.…
I recently had a discussion with a consultant on emerging issues and regulatory trends surrounding changes in the payments’ frameworks and technology. The changes in this area are coming rapidly—particularly…
We’re all aware that 2021 could be a lean year for earnings, given that loan losses are expected to increase, the low rate environment is expected to continue, and the…
We’re all livin’ on a prayer these days. And those 80’s jams? Yeah, they bring back some memories (or at least some movie-inspired nostalgia for you babies out there.) Regardless,…
You’re invited to join us November 9-11 for a three-day Road to Recovery webinar series event. The road to recovery starts with your members. Your community is counting on your…
CUNA’s goal is to ensure a fair distribution of the charges for the supervision of credit unions, consistent with the Federal Credit Union Act, for all credit union regardless of…
The CFPB Thursday issued a final rule to amend its Disclosure of Records and Information Regulation. In response to the bureau's request for comment on the proposed amendments in 2016,…
Regulatory compliance monitoring can be automated reliably up to a point. Technology has made it far easier for most credit unions to button down the compliance required around onboarding members…
The coronavirus (COVID-19) pandemic has accelerated both the move from cash to cards, and the use of advanced card technology including contactless cards, central issuance, and instant issuance. But it…
As the hemp baking industry continues to grow and stabilize, credit unions need to be kept up-to-date on how to adequately serve legal hemp-related businesses. The National Credit Union Association…
In the past quarter century, texting—like the internet—has become ubiquitous. We’re used to communicating with friends and family via text throughout the day, sending quick hellos, and coordinating plans. Americans…
The University of Hawai’i Federal Credit Union was spearheaded by 10 UH colleagues in the mid-1950s. Now, the credit union serves more than 30,000 members, including employees, students, alumni and…
We measure the success of our businesses by our productivity. Are things getting done? Are they getting done on schedule? Are we staying within budget? Are we meeting members'/customers' needs?…