Mindy Uitterdyk is a credit union marketing veteran. She’s currently the VP of Marketing at UniWyo Federal Credit Union, where since 2011 she’s led their team through major strategic marketing…
CUNA’s latest Economic Update video addresses the impact of the coronavirus disease (COVID-19) pandemic on consumer financial well-being and credit unions’ response. During the presentation, CUNA Senior Policy Analyst Samira…
Existing-home sales tumbled 17.8 percent in April to a seasonally adjusted annual rate of 4.33 million units, reaching its lowest level since July 2010. NAFCU Chief Economist and Vice President…
As health officials around the globe seek to contain the novel coronavirus that causes COVID-19, economies and citizens remain unsettled. In recent times in the United States, public events have…
You might want to re-evaluate. According to one of the world’s foremost experts on customer experience, it might not be what you think it is. Luckily, we’ve got that very…
This weekend, we will honor the men and women who died while serving in the U.S. military. Having spent my career in the public sector working in the Defense and…
Last week, the Consumer Financial Protection Bureau (CFPB) issued a consent order against Specialized Loan Servicing, LLC (SLS). The consent order came after the CFPB concluded its investigation into certain…
Since March, social distancing practices enacted to help slow spread of the coronavirus have plunged us all into a “new normal” of staying at home, self-servicing, shopping online, and curb-side…
Right now, in the midst of an intense global pandemic, people are staying inside. They’re not going to restaurants, or gyms, or even to church. And they are certainly trying…
Throughout our careers, we will experience failure. I've previously shared how failure can be good for us: We learn from our mistakes and it can make us more empathetic. But…
The NCUA Board issued a proposed rule and an interim final rule during its Thursday board meeting, conducted via live audio stream. The board also heard a quarterly update on…
President Donald Trump Tuesday signed an executive order requiring agencies to take measures to eliminate, modify, waive, or exempt burdensome regulatory requirements in efforts to help support economic recovery from…
When it comes to public relations and marketing, everyone is looking for the big secret to successful initiatives—especially in this unique time where many organizations are either slashing their budgets,…
Diversity, equity, and inclusion (DEI) has become a mindset credit union leaders consider when forming their business plans. They address DEI when attracting, recruiting, and retaining employees, and also when…
In the wake of the COVID-19 crisis, consumers are changing their behaviors on a daily basis. Job losses are creating stress, while social distancing measures have changed how people can…
Recently, a coalition of industry leading businesses joined forces with the Linux Foundation to establish Trust over IP (ToIP). The coalition includes IBM, MasterCard, and CULedger, among others. The fact…
Caregivers are people helping people, who often find themselves confronted with extra expenses that affect their financial future. By revealing thegrowing magnitude and financial implicationsof this typically silent population and…
“Crisis produces opportunity!” It might be a cliché, but it’s true. And the credit unions best positioned to benefit from that opportunity are those driven by strategy. In times like…
President Donald Trump issued an executive order Wednesday calling on federal agencies to identify regulations that can be rescinded or temporarily waived to promote job creation and economic growth. The…
The NCUA's new Culture, Diversity, and Inclusion Council – which was announced at the agency's first Diversity, Equity and Inclusion (DEI) Summit in November – officially launched last week. The…
With “pandemic fog” circling home offices like a tornado from the Wizard of Oz, employees are feeling less and less resilient as work-from-home mandates continue in many states. What is…
As organizations across the country reopen, credit unions are keeping one thing in mind when deciding when to resume branch operations: Safety. That means “safety for our staff, their families,…
Years ago, long before I began working in professional development for credit union leaders, I was a middle school language arts teacher. The school district in which I taught was…
Much has been made of how during the coronavirus pandemic senior citizens have been trying out digital banking and getting used to this leap from traditional branch banking transactions. Figures…