Keeping promises, through thick and thin.It’s a fundamental principle ofallgood relationships. On this week’s episode ofBanking on Experience, the importance of delivering on brand promises in trying times takes center…
We live in a world of rapid change and evolution. We regularly identify how we can adapt and adjust to changes—from new technology to new member needs. However, if asked…
Rising customer expectations and new technology innovations are disrupting the banking experience as we know it. To stand apart in this increasingly competitive landscape brimming with scrappy, digital-first fintech brands,…
For every shining light of humanity COVID-19 has revealed, there’s the equally glaring dark side of opportunistic crooks. Scammers delight in upheaval, and likely began strategizing their callous crimes long…
Before the COVID-19 pandemic crisis introduced consumers to a “new normal,” contactless was already gaining ground as a preferred method of payment. A February 2020 report from Juniper Research forecasted…
Administrator of the U.S. Small Business Administration Jovita Carranza and Treasury Secretary Steven Mnuchin said the SBA will resume accepting Paycheck Protection Program (PPP) loan applications Monday, April 27 at…
President Donald Trump today signed into law legislation to provide the Small Business Administration's (SBA) paycheck protection program (PPP) with more than $300 billion in additional funds. In a win…
The impact of the COVID-19 pandemic on credit union income statements won’t be clear for many months or even years, but it’s not too soon to consider some long-term recovery…
When Wisconsin instituted a stay at home order and schools shifted to online learning, a single father of two who didn’t own a computer had to figure out a way…
The NAFCU compliance team has blogged about short-term forbearance plans and what the Consumer Financial Protection Bureau’s (CFPB) Regulation X might require when providing a credit union’s members with that…
The unprecedented COVID-19 crisis has shaken the U.S. economy. Credit unions are juggling tough decisions like never before to help members in need, while grappling with market volatility and potential…
Based on calls we have received over the last month, there is no doubt credit union leaders believe our business will be forever changed after COVID-19. The thoughts these leaders…
In December of2019, a North Carolina man logged into hiscredit unionand watched as a scammer withdrew money from his account. In early April, a fraudster impersonated credit union employees, asking…
How are you and your organization doing amid the coronavirus pandemic? It's a difficult time for us all as we change the way we do business and live. While the…
If you’re able to, think back to a time pre-the-current-crisis, when some within your organization (just like any organization) were no doubt bothered about this or that change, this or…
U.S. Treasury checks will be mailed to millions of Americans starting late April due to the CARES Act, and the Treasury and U.S. Secret Service have issued information to help…
The NCUA Wednesday announced the creation of a new Office of Ethics Counsel, which was approved by the board during its closed meeting in March. Following allegations of misconduct at…
Two watch phrases guide compliance officers as their credit unions navigate a steady stream of regulatory guidance and changes in serving members during the COVID-19 pandemic: Stay tuned. Document everything.…
Credit union foundations, with support from leagues and credit unions, are providing relief assistance throughout the states they serve as the coronavirus (COVID-19) pandemic touches every corner of the nation.…
At its April 16, 2020 meeting, the NCUA Board adopted two rules relative to the requirement to obtain an appraisal on certain real-estate related transactions. First, the Board amended the…
This pandemic has impacted many industries and companies, some for the better and many for the worse. Children’s Miracle Network (CMN) Hospitals understands that credit unions are struggling in a…
Every financial crisis comes with its share of conspiracy theories and fake news, but there’s one rumor I’ve been hearing over and over again over the last few weeks. There’s…
The personal information of thousands of small businesses applying for federal disaster loans was potentially exposed to other applicants, marking the latest glitch in the rollout of government programs designed…
Technology is ever changing. It is complex and confusing; it is difficult to buy and difficult to sell because it is difficult to understand which is why it's often removed…