Mobile wallets, contactless cards and choice – they represent three distinct, but interconnected trends when it comes to consumer payment preferences, and will no doubt serve as the fundamentals for…
CTAs are prime real estate when it comes to your credit union website. In fact, more than 90% of visitors who read your headline also read your CTA copy—with that…
Earlier this month, the Internal Revenue Service (IRS) published final regulations that explained due diligence and reporting rules applicable to persons, including credit unions, making U.S. source payments to foreign…
Statements. Notices. Tax forms. You name it. Handling paper notices—and converting people to eStatements—can be both tedious and costly. To counter that, your credit union may consider outsourcing its statement…
The Consumer Financial Protection Bureau (CFPB) should explore several revisions and additions to its remittance rule, CUNA wrote to the CFPB Tuesday. The CFPB issued a proposed rule making several…
NAFCU Executive Vice President of Government Affairs and General Counsel Carrie Hunt, Chief Economist and Vice President of Research Curt Long, and Senior Counsel for Research and Policy Andrew Morris…
With 2020 roaring full speed ahead, I wanted to open up a conversation topic that has been top of mind for our team lately. Like many of you, we have…
The rapid consumer adoption of advancements in technologies—and the complexities that accompany this—make relevancy and sustainability simultaneously exciting and daunting for many businesses, including credit unions. A significant key to…
In our last post, we overviewed the different kinds of synthetic identification fraud and their impacts. Synthetic IDs are easy for fraudsters to create—they make quick money and access services…
Last week, we shared an example of what kind of content a credit union might include in an email nurture sequence. After a few questions about what other products or…
Maybe it’s a sign of the times. Or, maybe it’s the universe saying to expect the unexpected. I never expected Blackrock CEO Larry Fink — the leader of the world’s…
Digital transformation is growing more pervasive in every banking organization, moving beyond “projects” to organization-wide initiatives involving technology, product development, business models and culture. Budgets are increasing as organizations are…
CUNA is encouraging credit unions to submit their comments on the Consumer Financial Protection Bureau’s (CFPB) proposal to raise the safe harbor thresholds for its remittance rule by the Jan.…
Total retail sales rose 0.3 percent in December – the third consecutive month to see a rise. NAFCU Chief Economist and Vice President of Research Curt Long provided additional insights…
A top strategic initiative for credit unions is to improve the quality and volume of member financial education they offer. As a movement we can only read so many headlines…
As a member of the LGBTQ community, Myles Meyers knows what it’s like to be treated in a different manner by a financial institution. “I know what it feels like…
We blogged a couple of months ago with some updates on recent patent litigation between USAA and Wells Fargo, and now there are new developments in this ongoing litigation as…
These days, criminals have turned to internet-based transaction laundering to disguise profits from unscrupulous and illegal enterprises. Transaction laundering has also been referred to as factoring, undisclosed aggregation, and electronic…
Just as there is no success without failure, there is no improvement without criticism. Many of us likely are our own worst critic, but being able to take someone's constructive…
CUNA announced Thursday the CUNA/League system will spend a record-setting $7 million in the 2020 election cycle to support congressional candidates on both sides of the aisle. Credit Union Legislative…
On a seasonally adjusted basis, overall consumer prices increased 0.2 percent in December following a 0.3 percent rise in November. NAFCU's Curt Long, in a newMacro Data Flashreport, attributed the…
Brand awareness and effective marketing are crucial elements of growth for every organization, including credit unions. But staying on top of the latest trends and strategies can be challenging, especially…
As a credit union branch manager in the 1990s, Chris Lorence found it frustrating how many members would have payroll deduction through the institution but keep their primary financial relationship…
Instead of spending dollars on traditional marketing, one CU is experimenting with a new way to sway consumers—paying them to read their materials. West Community CU here has begun offering…