CUNA wrote to Congressional leadership Tuesday in support of increased funding for the Cooperative Development Program (CDP), and specifically for community-based credit unions in developing countries. The CDP is a…
As the coronavirus pandemic continues to reshape the shopping experience, 55 percent of Americans still plan to partake in holiday shopping this year, according to Mastercard’s 2020 Holiday Consumer Sentiment…
Finalizing the minutes for the CUES board used to take up to six hours per meeting. But when I learned some new strategies, I was able to cut that time…
When looking for ways to increase revenue, credit union leaders know they must look beyond interest income. Richard Holtzman, senior vice president of the consulting service group at Ceto and…
In this episode, we’re talking about how to align your payments strategies with shifting consumer behavior. This process is more complex now than ever before, as credit unions face a…
2020 is the year of the unexpected — and this holiday shopping season will be no different. The pandemic has changed our world in so many ways, especially when it…
If consumer demand for speedy innovation was high before COVID-19, it’s off the charts now. We’re coming off a moment in time when all kinds of entities—corporations, startups, restaurants, retailers,…
Financial Readiness is something we all champion when promoting our credit union values to each of our members. Everything from building a “rainy day” fund and saving 3–6 months of…
Federal financial institution regulatory agencies, including NCUA, issued a joint fact sheetclarifying that credit union and compliance efforts to meet Bank Secrecy Act (BSA) due diligence requirements for customers that…
The IRS last week published a revenue procedure providing a safe harbor for taxpayers to deduct eligible 2020 expenses from this year's taxes under certain circumstances. The agency reiterated that…
As credit union executives and industry partners set their course for lending in 2021, they share prime areas for growing auto loan and mortgage volume. 1. Reach out to millennials.…
Recent trends indicate that consumers don’t stick to just one approach when searching for and purchasing auto and home insurance. While personal interaction is still important, experts recommend a newer…
When COVID-19 spread across the United States in the spring of 2020, retail institutions, including credit unions, had to pivot standard operating procedures to provide member service while adhering to…
A few weeks ago, we blogged about holding virtual meetings into 2021 and the limitations of guidance issued by NCUA back in March 2020 with regard to the ongoing COVID-19…
We recently hosted an insightful conversation between our own Mark Alguard and Erik Anderson, Director of Workplace Intelligence at Microsoft author of the HBR article “Microsoft Analyzed Data On Its…
The coronavirus crisis is stretching into its ninth month — and the pandemic is still weighing heavy on the minds (and pocketbooks) of many Americans. As difficult as they may…
J. Mark McWatters resigned Friday from his position on the board of the National Credit Union Administration. McWatters has served on the NCUA board since his nomination by then-president Barack…
NAFCU joined with more than 100 trade groups – representing financial services, small businesses, and other key industries – in a letter Thursday urging congressional leaders to "immediately address the…
During this time of year, we are reminded of the importance of community, giving back, showing gratitude and the power of traditions. In a year with so many changes, it…
People of color are drastically underrepresented when it comes to financial advising, both in advising and receiving these services. That means less access to the resources and systems that can…
Innovation is a key part of growing businesses. Great leaders are constantly seeking opportunities to improve products and services to better meet members'/customers' needs and encouraging employees to have an…
With the introduction and expansion of 5G networks, the possibilities for credit unions and their technology will also grow. 5G technology is rolling out across the country and should be…
One of the most important growth strategies a credit union can implement is a routine test of the degree of alignment within the organization. But oftentimes, this is a poorly…
It seems we can barely make it a week without hearing of someone or some organization being “canceled.” And no, I’m not talking about canceling subscriptions or the bazillion cancelled…