Check in to prevent employee burn out
Call center work is tough in the best of times. The novel coronavirus and the remote work practices instituted in its wake have made call center work even tougher, with…
Syndicated
Hauptman sworn in as NCUA board member
Kyle Hauptman became the 24th Board Member of NCUA following a swearing-in ceremony held Monday at the agency’s Alexandria, Va. headquarters. NCUA Chairman Rodney Hood delivered the oath of office…
Senate passes gov’t funding extension, NDAA
The Senate Friday passed two important pieces of legislation: A continuing resolution to extend federal government funding to Dec. 18 and the fiscal year 2021 National Defense Authorization Act (NDAA).…
CFPB mortgage servicing settlement
Last week, the Consumer Financial Protection Bureau (CFPB) filed a complaint and proposed judgment against Nationstar Mortgage LLC, doing business as Mr. Cooper, for alleged violations of the Consumer Financial…
The new normal is adapting to changing customer needs
The global pandemic that shook up 2020 in every way created customer behaviors to shift. With less mobility, fewer in-store options, and new health and safety concerns, customers made different…
Beyond the pandemic risk series [Part 2]: Long-term strategies to optimize returns & minimize losses
With unemployment at a record high, loan payment risks are certain to increase over the coming months and years. Adopt a risk management approach that will address risks beyond the…
Play to members’ hearts, not just their wallets
COVID-19 has forever changed the way we do business in nearly every industry, financial services included. In the second session of Directors & Dialogue December, hosted by CUES, finance and…
How to spot and avoid phishing scams
Have you ever received an email or text that just didn’t seem right? Maybe it was addressed to you and supposedly from a company you knew, but something felt a…
Senate passes NDAA w/ CUNA-backed BSA/AML language
The Senate passed the fiscal year 2021 National Defense Authorization Act (NDAA) Friday, following House passage of the bill earlier this week. The bill passed by a 84-13 margin, which…
CFPB finalizes general, seasoned QM definitions
As indicated by its fall rulemaking agenda that final rules would be released in December, the CFPB Thursday issued final rules to amend the general definition of a qualified mortgage…
PODCAST: Faith-based credit unions
If you want to go fast, go alone. If you want to go far, go together. This proverb sums up the mission of faith-based credit unions and the Faith Based…
NCUA issues proposal to allow capitalization of interest
The National Credit Union Administration (NCUA) Board recently issued a proposed rule that would remove the prohibition on capitalization of interest in connection with loan workouts and modifications. NAFCU’s Regulatory…
What options are available to lenders as forbearance periods end?
No one could have anticipated the struggles we’ve all faced this year. The onset and spread of COVID-19 throughout the country has caused major disruptions across nearly all industries in…
Acknowledge imperfections to be great
None of us are perfect. As leaders, we have to be intentional about not letting our bad habits and weaknesses overpower the skills and characteristics needed to lead an organization.…
Nussle, Donovan named top lobbyists
CUNA President/CEO Jim Nussle and Chief Advocacy Officer Ryan Donovan were named“Top Lobbyists” in 2020 by The Hill. “In a busy and challenging year for the influence world, these are…
NAFCU, member CUs meet with Senate Banking’s Ranking Member Brown
Several representatives from NAFCU-member credit unions Wednesday joined members of the association's advocacy team for a videoconference meeting with Senate Banking Committee Ranking Member Sherrod Brown, D-Ohio. The group thanked…
CFO Focus: Getting a handle on how much strategic advancement you can afford
You know you need to move the business forward, but an uncertain financial future makes it tough to decide which strategic investments should be made now and which can wait.…
Big banks are deposit vacuums: How other institutions can slow the flow
The lopsided distribution of new deposits among various financial institutions during COVID 2020 is almost as jaw-dropping as the size of the deposit inflows since the start of the pandemic.…
Three keys to strategic planning for 2021
2020 will certainly go down as a year to remember (or forget, depending on your perspective). This T-shirt I saw on Amazon says it well: As we enter the last…
‘Clean’ contactless cards key to pandemic-driven digital adoption surge
Very few industries have remained unaffected by COVID-19, and the payments industry is no exception. The ongoing pandemic is acting as a driver for consumer payment choices and purchasing behavior,…
The secret is out: Credit union leaders share lessons learned from 2020
From temporary branch closures, to a remote workforce, to a massive influx of deposit liquidity – financial institutions experienced many drastic changes as a direct result of the COVID-19 crisis.…
A SAFE trip through a virtual conversion
SAFE Federal Credit Union($1.3B, Sumter, SC) had been on the Fiserv DataSafe platform for 30 years when the South Carolina cooperative began its conversion to Symitar Episys in April 2019.…
House passes short-term funding bill as negotiations continue
The House passed a Continuing Resolution Wednesday to fund the federal government through Dec. 18, one week past the current scheduled expiration date of Dec. 11. The Senate is expected…
CUs: Join NAFCU’s Berger, senior leaders for 2021 look ahead
As 2020 winds down, NAFCU's Q4 Member Webinar provides credit unions with a unique opportunity to look ahead to the new year and hear key updates to finish the year…