When it comes to debt collections, consistent communication with your borrowers is critical. While lenders navigate their way through the current pandemic—finding the balance between the critical need for delinquency…
Emotional intelligence (EQ) plays a large role in our professional – and personal – success. We might have the technical skills and knowledge to be good at our jobs, but…
The NCUA board extended its previous COVID-19 relief through the end of 2021, approved its subordinated debt final rule and proposed an overdraft rule, among other items on its agenda…
Following Tuesday's meeting with Republican and Democratic congressional leadership, lawmakers are close to sealing a deal on additional coronavirus relief. The proposal is expected to extend the Small Business Administration's…
In many ways, the economic impact of the COVID-19 pandemic bears little resemblance to the circumstances that produced the Great Recession of 2008-2009. Still, credit card managers can apply some…
There’s nothing more painful than failure, especially when it comes to marketing. All of that time and money gone faster than beans through a cowboy. You allocated enough in your…
When you find an inaccuracy on your credit report anddisputeit with us, TransUnion will start an investigation. We send the disputed information to the lender to investigate it, and they…
COVID-19willshape the economic prospects and behavior of Gen Zmembersfordecadesto come. Credit unions have anopportunity tohelp these young adultsenter the finance worldin an economy that is being reinvented by the pandemic…
Economic prognosticators and financial institutions are anticipating an inevitable rise in credit card payment delinquencies and charge-offs due to the economic fallout of the COVID-19 pandemic. With no end in…
2020 was quite the year. Full of surprises and unprecedented challenges brought on by the COVID-19 pandemic, yet our industry continues to adapt to meet evolving market needs. Looking back…
CUNA has released its initial schedule of educational events including for 2021 including more than 50 eSchools and virtual conferences. “Credit unions recognize that investing in their people is more…
House Speaker Nancy Pelosi, D-Calif., Senate Majority Leader Mitch McConnell, R-Ky., House Minority Leader Kevin McCarthy, R-Calif., and Senate Minority Leader Chuck Schumer, D-N.Y., met Tuesday afternoon to discuss federal…
No two credit unions will experience the impact of COVID-19 in exactly the same way. The same can be said for both credit union staff and the members they serve.…
When it's time to sell your home, you're in an exciting period with a large list of tasks to accomplish, including the home inspection. Your potential buyer will arrange (and…
If you look at current economic downturn data and projections for too long, you’ll get depressed quickly. McKinsey & Company is projecting it will take most business sectors more than…
In 1927, the financial cooperative that eventually became Unity One Credit Union was created by a small group of railway clerks with the Great Northern Railroad located in Minnesota who…
On Friday, Congress passed 2021’s National Defense Authorization Act (NDAA). While President Trump has threatened to veto the law, it is believed there may be enough support in congress to…
CUNA supports a joint interagency rule to codify a 2018 statement that guidance does not have the force and effect of law. CUNA noted it is vital that NCUA, “appreciate…
In response to the CFPB's outline of proposals to implement section 1071 of the Dodd-Frank Act requiring financial institutions to collect and report data related to small business lending, NAFCU…
COVID-19 made life extraordinarily difficult for a lot of people in ways they never anticipated. Adults that had never experienced a job loss, an inability to pay their bills, even…
These boots are made for walking…and that’s just what they should do. But, when it comes to Customer Experience in Financial Institutions, too often there’s a whole lot of talk…
2021 is almost here, and like many of us, most credit unions are eager to put this year behind them. Unfortunately, you can’t take COVID-19 out of the picture as…
With business operations drastically changed for many credit unions throughout the past year, many are finding it challenging to adapt their marketing budget and strategy to stay relevant in the…
What a year! From a pandemic to lockdowns around the world, 2020 has kept us on our toes. While this year has been full of unexpected challenges for individuals and…