Syndicated

TheNCUA banned last week Linda D. Landry from participating in the affairs of a federally insured financial institution. Landry, a former president/CEO of the $6.9 million Southeast Texas Employees Federal…

Artificial intelligence (AI) and voice-enabled technologies have the potential to transform the financial services industry and help customers in extraordinary new ways. Enterprises are already doing more with these technologies…

Recently, the National Credit Union Administration board unanimously approved a proposal allowing federal credit unions to accept nonmember and public unit shares up to 50%. The goal of this regulatory…

In many aspects of business, no matter the industry you’re in, you tend to see cyclical trends. The pendulum swings one way, then it swings back. Take marketing. Recent years…

As the only Community Development Financial Institution (CDFI) on the 120-mile stretch of Lake Erie shoreline from Toledo to Cleveland, Commodore Perry Federal Credit Union($45.3M, Oak Harbor, OH) feels a…

The mortgage loan origination process can be clunky and inefficient. Ultimately, the goal of lenders is to close as many qualified mortgage loans as possible—while remaining compliant, of course. Interest…

Substantive amendments to the Consumer Financial Protection Bureau’s (CFPB) remittance rule would create a more effective balance between consumer protection and access to services, CUNA wrote to the CFPB Thursday.…

According to the Commerce Department's final estimate for the first-quarter, the U.S. economy grew 3.1 percent – growth which NAFCU Chief Economist and Vice President of Research Curt Long called…

Core processors are often equipped with such a wide array of functionality and customization options that credit unions may not be using their systems to full effect. Most vendors offer…

Why does everything in my life come back to the member experience? I’ve spent the better part of my professional life focused on developing skills that lead to building loyalty…

Citing research it funded, the American Bankers Association is asking the NCUA and its Inspector General to initiate a “top-to-bottom” review of the credit union industry because, the bankers contend,…

I recently had the pleasure of speaking with the CEO of a $20 million credit union. After learning about the results they’re seeing, I exclaimed, “You’re doing some amazing things…

We all know someone who was "born to lead." That might even describe you. This is true to some degree, leadership does take certain skills – some of which are…

According to McKinsey, 83% of CEOs globally believe marketing can be a major driver of growth. This is obviously a new phenomenon, given that marketing traditionally was viewed as a…

At the mid-point of 2019, Summer is here and vacations have started. If you manage to sneak away from your role as a credit union leader, perhaps sipping your lemonade…

NCUA Chairman Rodney Hood Thursday recounted how values of humility, integrity, hard work, compassionand service to others have shaped his outlook and his career. “I did not set out to…

Hundreds of credit union representatives who attend NAFCU's 2019 Congressional Caucus will have the opportunity to hear from renowned journalists Gretchen Carlson and Major Garrett. Not yet registered for this…

With passage of the Dodd Frank Actin 2009, the financial services industry has become even more highly regulated. Not surprisingly, there has been a corresponding uptick in consumer class action…

A brand refresh involves much more than changing your logo or adding billboards. “That’s literally the last thing you do, and it takes the least amount of time,” says Anne…

Around this time every year, artist after artist tries to crank out that hit that really becomes the song of the summer, that one song that you just can’t get…

It might sound ridiculous that any credit union could overlook tech training, but it happens. CUES member Maria Rolston knows why. “It can be overlooked because there is so much…

Nearly three in four credit cardholders in the U.S. believe paying for things with installments is helpful for budgeting and seventy percent say the arrangement helps alleviate the stress of…

Children and childcare expenses can often force divorced parents to stay in communication with each other when would rather not, sometimes resulting in uncomfortable exchanges and disputes over who owes…

The credit union industry’s loan-to-share ratio hit a first quarter high of 82.3% as of March 2019, continuing a half-decade-long trend of loan growth surpassing deposit growth. On the institution…