The CFPB’s proposed third-party debt collection rule would allow collectors to harass consumers and would fail to protect them from predatory practices, House Financial Services Chairwoman Maxine Waters (D-Calif.) said…
Research has shown time and again that a consumer’s lifetime profitability and value is determined within the first 90 days of their relationship with the organization. For credit unions, this…
Enhancing member experience has been the subject of many blogs and white papers, and there is a reason why this topic is so popular. In fact, there are three good…
PSCU is bringing together credit union thought leaders and their leading-edge ideas to compete in its seventh annual innovation marathon, KnockOut. The 24-hour competition will take place May 14-16, 2019,…
On December 15, 2017 Congress passed the Tax Cuts and Jobs Act which changed the tax treatment for certain compensation a credit union pays to its top five highest paid…
Upon meeting Gary Vaynerchuk in person for the first time at this year’s Financial Brand Forum, I was immediately struck by his energy, enthusiasm and gratitude. Having followed Gary on…
CUNA brought credit union issues and concerns before several Congressional committees and subcommittees Tuesday, including on affordable housing, flood insurance and international credit union programs. CUNA also wrote in support…
NAFCU Vice President of Legislative Affairs Brad Thaler urged the Senate Appropriations Subcommittee on Financial Services and General Government to ensure that efforts to stop illegal robocalls do not hamper…
Workplace violence remains a real and increasing threat to America’s workforce. According to the U.S. Occupational Safety and Health Administration, approximately two million workers are victims of workplace violence every…
Girls are often taught to avoid risk and failure. And that affects their lives and the lives of others. “We’re taught to smile pretty, play it safe, get good grades.…
Banks that have been fined millions of dollars in recent years have no business opposing requests from credit unions for an exemption from CFPB supervision, credit union trade groups argued…
In 2018, credit union membership increased by 4.9 million people to reach 117.6 million at year-end 2018. That’s an annual growth rate of 4.4% — 27 basis points faster than…
Tapping to payis the future of fast, simple and secure payments at the point of saleas consumers around the world continue to adopt contactless. For example, in just five years,…
Three simple words, three simple actions, one game changer. I recently read the book “Pause Breathe Smile” by Gary Gach. The core focus of the book deals with intentionality. To…
My first six months at CO-OP as Chief Product Officer have been exciting to say the least. Even with two decades of experience in the payments and technology industry, I…
This year has already seen huge innovations in how financial institutions interact with their communities and members. Staying ahead of trends, technology advancements and best practices is no small feat,…
The Treasury’s Office of Foreign Assets Control (OFAC) published A Framework for OFAC Compliance Commitments last week to provide guidance on the essential components of an effective sanctions compliance program…
NAFCU President and CEO Dan Berger is highlighting credit unions' engagement with small businesses in recognition of the Small Business Administration's (SBA) National Small Business Week, which began yesterday. "Credit…
Technology affords credit unions many benefits. It allows lenders to increase transaction speeds and analyze their risk management programs in ways that make life more convenient for both members and…
Credit union loan growth set records in March—records for the slowest growth in more than four years. CUNA’s Monthly Credit Union Estimates released over the weekend shows the nation’s 5,572…
Bill Gates has said: “Success is a lousy teacher. It seduces smart people into thinking they can’t lose.” The sweet afterglow of success has a way of redefining as brilliant…
Affinity Federal Credit Union($3.4B, Basking Ridge, NJ) is using robots to complete routine processes and free-up time for contact center and branch staff. In turn, those employees are focusing on…
Over the past seven years, we have conducted global research on the state of financial marketing. Every year, we find new challenges and opportunities in this rapidly evolving field, and…
It’s a great time to be a lender in just about any loan category in the credit union industry. Assets, total loans, resi, auto, credit cards, member business loans are…