Increasing non-interest income to help cover costs and introducing new services and services while also staying true to your financial institution's mission can be tricky. One way to do so…
Many times, the qualities and leadership abilities of a boss can make a person a loyal employee or can quickly send them running out the door. What are these qualities…
CUNA President/CEO Jim Nussle and Deputy Chief Advocacy Officer for Policy Analysis Mike Schenk addressed the state of credit unions and opportunities for the future Thursday at the Competitive Enterprise…
The FBI, Department of Homeland Security (DHS) and Treasury Department on Thursday alerted U.S. financial institutions of another ATM cash-out campaignthey're identifying as "FASTCash." The sophisticated, cyber-enabled campaign has been…
Credit unions have had a lot on their technology plates of late, between rolling out EMV cards and keeping pace with the ever-changing mobile and digital needs of their members.…
Members can deposit checks using their mobile phones, but what about those who want to deposit cash without having to go to the branch? Linda Bodie and her staff at…
Two former credit union employees have pleaded not guilty to embezzlement charges. A November 5 jury trial is scheduled for Duane Allen Sikes, former mailroom employee of the Jacksonville, Fla.-based…
Federal regulators ruled Wednesday (October 3) that credit unions and community banks can pool resources for anti-moneylaundering complianceso that they can protect against financialcrimes and at the same time keep…
The stakes are high - $90 billion in fees paid collectively by merchants each year, according to Bloomberg.The proposed class action settlement amount is record-breaking - $6.2 billion, the most…
When I think of brands with a reputation for taking marketing risks, financial institutions are not at the top of my list. Most aren’t on the list at all. That’s…
I bet you’re seeing “the war for talent” everywhere in your reading right now. That’s because it’s real. This fight comes from lots of companies vying for the available talent…
Many life insurance marketers equate “customization” and “personalization” as synonymous terms. Knowing the distinct differences will help guide your discussions with teams, partners, and all key stakeholders. Customization Put simply,…
The Federal Communications Commission (FCC) has issued a proposal seeking further comment on the definition of an autodialer under the Telephone Consumer Protection Act (TCPA). CUNA has called on the…
NAFCU today will participate in a discussion on the upcoming implementation and current issues regarding credit unions' compliance with the current expected credit loss (CECL) accounting standard with the American…
The first speakers announced forTHINK 19in Miami, May 6 to 9, are marketing guru Seth Godin and chef and humanitarian José Andrés. Both are exemplars of turning change and even…
When Justin Olson joined Trailhead Credit Union in 2013 as VP/member services, the credit union was facing an uphill climb. With a loan-to-share ratio of just 59 percent and on…
Your supervisory and audit committees are under increasing pressure. In many parts of the country, examiners have ramped up their review and expectations of the supervisory committee. As credit unions…
Major credit union trade groups still aren’t buying NCUA Chairman J. Mark McWatters’s plea that Congress give the agency enforcement authority over third-party vendors that credit unions use. “NCUA has…
Traditional banks and credit unions spend way too much time trying to tackle so many problems that they can’t become truly great at any one thing. By contrast, take one…
Greetings Compliance friends! Compliance with the Telephone Consumer Protection Act (TCPA) often causes headaches for credit unions across the country due to the fear of litigation for any perceived or…
It happened again. Facebook announced Friday that a security breach may have exposed the information of more than 50 million users. That number was later amended to 90 million. Were…
In 2015, Kate Hopson read a troubling statistic: One in every 500 calls will be a fraudulent attempt by 2016. For the contact center manager at Virginia Credit Union ($3.6B,…
CUNA applauds NCUA’s timely implementation of provisions in the Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155) and continues to await fulfillment of several provisions by the Bureau…
NAFCU asked the Federal Communications Commission (FCC) to clear up confusion surrounding the definition of an automatic telephone dialing system (ATDS) in light of recent court decisions so credit unions…