Human resources managers are playing a growing role within business expansion; more than ever, they are expected to weigh-in on company decisions with executive teams, engage in strategic planning and…
Bankers increasingly are attacking credit unions, and one of their latest strategies is to publish what they claim is “excessive” CEO compensation at individual institutions. A 2017 op-ed criticized credit…
Credit unions and banks are moving in different directions when it comes to service charges on deposits, a new report reveals–and it may be costing credit unions when it comes…
Many credit union marketers have difficulty telling the difference between a Facebook group and a Facebook page. Is there a tradeoff between using a Facebook group vs page? How are…
One of my professors used to say, “You’ve got to have one foot in the present, and one foot in the future.” As a CEO, this statement couldn’t be more…
Bank and credit union executives are getting bombarded daily with messages warning of the demise of the banking industry as we know it if major actions aren’t taken immediately. From…
Every day, millions of Internet users log onto websites like Facebook and YouTube.While on these sites, they spend hours upon hours surfing for content to entertain and feed their hunger…
A fraudster's easiest path through a financial institution's defenses often starts in the gray area between security and a seamless experience for consumers. Balancing those two priorities has been a…
CUNA will be engaged with a hearing on the implementation of the Economic Growth, Regulatory Relief and Consumer Protection Act (S. 2155) this week, in addition to other activities on…
NAFCU reiterated the need for more industry guidance on the Bureau of Consumer Financial Protection's (previously the CFPB) Home Mortgage Disclosure Act (HMDA) rule during a NAFCU webinar last week.…
Instant issuance has become a valuable service offering for credit unions as they respond to on-demand member expectations, expedite cards into members’ hands, and capture greater interchange revenue potential. For…
A plea agreement revealed a former Rhode Island state senator admitted that through his businesses he passed $74 million in worthless bank transactions in a check-kiting scheme using a credit…
No matter the industry, customer retention should play a critical role in your business model—and financial institutions are no exception. While acquiring new customers is always top of mind for…
Whether they touch a button, click a mouse or direct a few choice words toward Alexa, consumers today have an almost endless variety of ways to pay their bills. More…
Back in August of 2016, Instagramreleased a new functionality called "stories."Similar toSnapchat,Instagram stories are only available to your followers for 24 hours. Then they are deleted fromInstagram. These stories include…
The Federal Reserve has published a final rule amending subpart C of Regulation CC (Availability of Funds and Collection of Checks) to address check alteration disputes when the paper check…
With Sen. Elizabeth Warren's, D-Mass., introduction of the American Housing and Economic Mobility Act (S. 3503), NAFCU President and CEO Dan Berger reiterated that NAFCU stands with credit unions and…
Your impact on your credit union is strong—and these conferences will help you achieve an even more elite level. View NAFCU's entire 2019 conference lineup now so you can easily…
When it comes to the U.S. economy, there’s good and bad news. The good news is that we’re at almost full employment, and consumers are feeling confident about their ability…
Stephanie DeGrand has a simple strategy for human resource (HR) success. She puts herself in her employee’s shoes, and that makes all the difference. Co-workers describe DeGrand, a human resources…
Almost a third of all mobile phone calls are scams, and by next year that number will likely rise to almost half, according to a recent study by mobile technology…
Living in Washington, DC, it’s challenging to choose a restaurant. There are SO. MANY. OPTIONS. In fact, there are 2,233options. This means there are 2,233 opportunities for food envy. With…
Change has never been to known to be easy. In fact, there is an entire industry built around change management or the process of preparing your credit union's leaders, boards,…
I read earlier this year that between the ages of 22 and 30, millennials paid an estimated 45% of their income towards rent. Compare that to 41% of income paid…