President’s Day staff training: Did it stick?
Each year, credit unions use the President’s Day financial services holiday to provide staff training. Even if your training was virtual this year, calculating the cost of this type ...
The latest from Angela Prestil
Training matters. High-impact training matters more.
The right training unifies a credit union: employee-to-employee and branch-to-branch, enhancing member experiences at every level. But, not all training is equal in quality and effectiveness. What credit unions should ...
Three reasons your managers don’t coach – And what to do about it!
Most credit union managers get promoted into their positions because they are the best at their individual jobs. As credit unions, we tend to promote the best teller to head ...
Coaching Aaron Rodgers
As a life-long Green Bay Packers fan, the past few years have brought some of the most exciting and nerve-wracking Sundays into my home. This season they started with a ...
A much needed tune-up for your credit union machine
You may have heard the metaphor comparing everyone at your credit union to a cog in a machine. On an ideal day, each of those cogs is fully operational and ...
Signs point to yes: The key to a robust service culture
At CUNA, we tout our ability to cultivate an exemplary service culture with resources like CUNA Creating Member Loyalty™, and there’s a certain confidence that accompanies the skills and ...
They Came for the Rates. . . Will They Stay for Your Service?
by Angela Prestil, Credit Union National Association One year later, Credit Union National Association (CUNA) President/CEO Bill Cheney reflects back on the success of Bank Transfer Day in a ...