The latest from Darren Smith

Jun 30, 2023 - by Darren Smith, ATM USA

How AI solutions can enhance credit union marketing and member experience

Artificial intelligence, or AI, is the latest and greatest buzzword. It comes on the heels of “omnichannel” and “automation.” But it’s really just another step in the same direction ...

Jun 1, 2023 - by Darren Smith, ATM USA

The future is here: New technology allows CUs to turn every ATM into a video teller machine

A rise in self-service has led to a steady move for many credit unions to the use of Interactive Teller Machines (ITMs). It’s hardly surprising. ITMs can perform a ...

Apr 25, 2023 - by Darren Smith, ATM USA

Enhance your Select Employee Group (SEG) relationships with an on-site ATM

Credit unions have a variety of unique relationships with their local communities. That integration often includes partnerships with one or more area employers. But supporting Select Employee Groups (SEG) can ...

Mar 29, 2023 - by Darren Smith, ATM USA

What the new PCI mandate means for financial institution ATMs

Meeting compliance standards is an ongoing concern for financial institutions. Over the last 15 years, ATM management has significantly added to those headaches. Changing requirements, additional mandates, and liability updates ...

Feb 22, 2023 - by Darren Smith, ATM USA

Branch transformation: Meeting the needs of members no matter where or when

Opinions on the importance of branches vary throughout the industry. But every credit union can agree that traditional branches are expensive – and growing more costly every year. The past year ...

Jan 18, 2023 - by Darren Smith, ATM USA

How ATM outsourcing can keep low-volume, relationship-driven branch locations operating

Despite the massive growth in mobile and digital banking since 2019, branch banking is far from dead. According to financial technology company Oxygen, nearly three-quarters of Americans visited a branch ...

Dec 14, 2022 - by Darren Smith, ATM USA

ATM outsourcing brings surprising benefits to credit unions

Mobile banking usage has soared. Branch traffic has slowed. Younger account holders are increasingly unpracticed at human interactions and are reliant on technology. It’s hardly a surprise that many ...

Nov 4, 2022 - by Darren Smith, ATM USA

The future of branches: What consumers want

Tired of hearing about “new normals,” “unprecedented” changes, COVID lockdowns and regulations’ effects on our society? The truth is most of the so-called COVID shifts were already taking hold. The ...