The latest from Holly Buchanan

Apr 26, 2024 - by Holly Buchanan, Buchanan Marketing LLC

Don’t say this at the end of a conflict

Fran sat across the desk from her manager. He had just finished explaining to her that a co-worker had complained about Fran’s workplace conduct. Her co-worker felt bullied by ...

Jan 25, 2024 - by Holly Buchanan, Buchanan Marketing LLC

Don’t walk into an important conversation without this

So, you’re about to have an important or difficult conversation. You have your notes, a laptop, a game plan for what you want to say. You’re mentally prepared. ...

Nov 3, 2023 - by Holly Buchanan, Buchanan Marketing LLC

When you get a (negative) reaction you weren’t expecting

Amanda and Justin had been business partners for years, but that partnership was in danger. Justin, while attending a conference in California, bought an expensive software package. Amanda, when she ...

Aug 2, 2023 - by Holly Buchanan, Buchanan Marketing LLC

The leadership mistake you don’t know you’re making

I was talking with Ashley, a new hire, about how she liked her job. She confided that she wasn’t happy and was considering leaving. The reason? Her manager. Sadly, ...

Apr 26, 2023 - by Holly Buchanan, Buchanan Marketing LLC

How NOT to talk about retirement

Last week I was in Chicago at a financial advisor conference. A speaker on one of the panels shared her experience talking to clients about retirement. She said something really ...

Jan 26, 2023 - by Holly Buchanan, Buchanan Marketing LLC

Do your members know what to do when this happens?

On New Year’s Eve my mother had a stroke. After about a week in the hospital she was transferred to a rehab facility. My sister and I have been ...

Oct 26, 2022 - by Holly Buchanan, Buchanan Marketing LLC

The key phrase to ask before you give advice

I was in a group session with my business coach. I was listening to him give advice to one of his students. I could see her pushing back on his ...

Aug 8, 2022 - by Holly Buchanan, Buchanan Marketing LLC

How to immediately grab your audience’s attention

So you’re speaking at an event, or giving an important presentation or even just leading a team meeting. How can you instantly grab the attention of the attendees? Far ...