The latest from Holly Buchanan

Aug 1, 2024 - by Holly Buchanan, Buchanan Marketing LLC

How do you handle anger at work?

Even the best workplaces have conflict. You have conflicting personality types, generations, beliefs and political views. How do your leaders and managers handle conflict? How do people handle conflicts with ...

Apr 26, 2024 - by Holly Buchanan, Buchanan Marketing LLC

Don’t say this at the end of a conflict

Fran sat across the desk from her manager. He had just finished explaining to her that a co-worker had complained about Fran’s workplace conduct. Her co-worker felt bullied by ...

Jan 25, 2024 - by Holly Buchanan, Buchanan Marketing LLC

Don’t walk into an important conversation without this

So, you’re about to have an important or difficult conversation. You have your notes, a laptop, a game plan for what you want to say. You’re mentally prepared. ...

Nov 3, 2023 - by Holly Buchanan, Buchanan Marketing LLC

When you get a (negative) reaction you weren’t expecting

Amanda and Justin had been business partners for years, but that partnership was in danger. Justin, while attending a conference in California, bought an expensive software package. Amanda, when she ...

Aug 2, 2023 - by Holly Buchanan, Buchanan Marketing LLC

The leadership mistake you don’t know you’re making

I was talking with Ashley, a new hire, about how she liked her job. She confided that she wasn’t happy and was considering leaving. The reason? Her manager. Sadly, ...

Apr 26, 2023 - by Holly Buchanan, Buchanan Marketing LLC

How NOT to talk about retirement

Last week I was in Chicago at a financial advisor conference. A speaker on one of the panels shared her experience talking to clients about retirement. She said something really ...

Jan 26, 2023 - by Holly Buchanan, Buchanan Marketing LLC

Do your members know what to do when this happens?

On New Year’s Eve my mother had a stroke. After about a week in the hospital she was transferred to a rehab facility. My sister and I have been ...

Oct 26, 2022 - by Holly Buchanan, Buchanan Marketing LLC

The key phrase to ask before you give advice

I was in a group session with my business coach. I was listening to him give advice to one of his students. I could see her pushing back on his ...