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Before joining Member Loyalty Group, Jake served as Member Experience Analyst for Idaho Central Credit Union where he managed their Net Promoter program. Jake’s passion for the Net Promoter concept comes from his own experiences. He’s always been critical of how organizations treat their customers, and is the first to rave about his experiences, positive and negative.
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Jake has a BS in Mathematics and a MBA from Idaho State University. It’s not enough to simply analyze data. You have to be able to present it in meaningful ways. Jake’s background and experience allow him to do just that.
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