The latest from Jake Foreman

Sep 22, 2016 - by Jake Foreman, Member Loyalty Group

Setting 2017 goals for your member experience program

Every year at planning time, we receive numerous phone calls from Member Loyalty Group participants and non-participants with questions about setting goals for their Member Experience Program and Loyalty or ...

Jul 13, 2016 - by Jake Foreman, Member Loyalty Group

Internal Service Benchmark shows rapid improvement

As more credit unions focus on the member experience, many are finding that measuring internal service is a critical building block to help ensure that exceptional member service is delivered ...

Mar 16, 2016 - by Jake Foreman, Member Loyalty Group

Financial performance & member loyalty topics of Credit Union Net Promoter Certification

What is the ROI of my credit union’s Voice of the Member program? This is a question Member Loyalty Group (MLG) hears often from credit union chief executive officers. ...

Dec 22, 2015 - by Jake Foreman, Member Loyalty Group

The link between financial performance & member loyalty

What is the ROI of my credit union’s Voice of the Member program? This is a question Member Loyalty Group (MLG) hears often from credit union chief executive officers. ...

Oct 29, 2015 - by Jake Foreman, Member Loyalty Group

Setting 2016 goals for your Voice of the Member program

Each fall, Member Loyalty Group receives numerous inquiries as credit unions plan for the next year and develop new goals for their Voice of the Member programs. With more than ...

Jul 22, 2015 - by Jake Foreman, Member Loyalty Group

More than an auto loan: Best practices to shape the lending experience

Auto loans are often referred to as the “bread and butter” of many credit unions, which is why Member Loyalty Group recently held a webinar entirely dedicated to sharing relevant ...