The latest from Jonathan Barkley

Jan 28, 2020 - by Jonathan Barkley, SWBC

Top 5 ways to improve collection performance

When it comes to collections, cutting costs while also improving performance may seem like a tall order—especially when the resources you have to dedicate to time, personnel, and technology ...

Nov 7, 2019 - by Jonathan Barkley, SWBC

The cost of collecting on delinquent accounts

With a strong economy and an increase in jobs and wages, consumers have more confidence when it comes to their spending habits. These spending habits have impacted the number of ...

Sep 11, 2019 - by Jonathan Barkley, SWBC

Is your credit union ready for rising auto loan & credit card delinquencies?

While offering loans can provide increased profitability for credit unions, there are some potential downfalls and risk when it comes to the lending industry. In recent years, the auto-loan and ...