Two years ago, delinquency rates on loans in the U.S. were the lowest they’d ever been. Financial stimulus packages, student loan deferments, and suppressed spending provided plenty of budgetary breathing room for households [...]
In our modern, digital world, the financial landscape is evolving—and fast. Today’s money moves at the speed of the Internet, which means banking isn’t what it used to be. As change sweeps [...]
Overall, the financial sector appears well positioned for an economic downturn. Arguably, the predicted recession has been one of the most forecasted in economic history. As such, financial institutions have had plenty of time to [...]
Member service is no longer based on transactions. The buying experience has evolved from a model focused on purchases to one centered on a member’s experience. Nowadays, what sets you apart is the satisfaction [...]
In a vast—and largely digital—lending landscape, big banks and FinTechs often hog most of the financial glory. They’re more visible and have slick advertising that suggests they’re the best and safest [...]
Integrating technology into modern contact centers isn’t just a trend, it’s a necessity. For credit unions, leveraging tech is essential for enhancing contact center operations and improving member experiences. The right tech can [...]
In the world of credit unions, where trust and relationships are vital, member service reigns supreme. Often, your contact center is your frontline, where member questions are answered, problems are resolved, and relationships are established [...]
SWIVEL is pleased to announce the integration of its platform to AKUVO’s collections and credit risk platform, Aperture. Connecting these two industry-leading technologies will enable mutual customers to process payments quickly and securely as [...]
SWBC scores big as Micah Parsons, linebacker for the Dallas Cowboys and 2021 NFL Defensive Rookie of the Year, inks a deal to join the company’s roster as spokesperson and brand ambassador. Parsons is [...]
SWBC is pleased to announce an additional integration with MeridianLinkÒ, a leading provider of modern software platforms for financial institutions and consumer reporting agencies. The partnership integrates SWBC’s insurance tracking offering into MeridianLink Collect, [...]
SWBC is pleased to announce its insurance tracking and outsourced collections solutions have been added to AKUVO’s marketplace of integrated services. AKUVO, the creator of Aperture, a cloud-based, analytics-driven, credit risk and delinquency management [...]
SWBC is pleased to announce that it has recently expanded its Asset Recovery integration partnerships to include Location Services. “SWBC’s Asset Recovery integration with Location Services brings the strength of an additional nationwide partnership, [...]
SWBC is pleased to announce Joan Cleveland, President and CEO of SWBC Life Insurance Company, has been elected Chair of the Texas Association of Life & Health Insurers (TALHI) Board of Directors. TALHI – the state [...]
SWBC® announced today that it has acquired AnyHour Solutions – a leading provider of comprehensive call/contact center-outsourcing services for financial institutions. This acquisition allows SWBC to continue to expand its contact center services in the [...]
