The latest from SWBC

- by Blake Hastings, SWBC LenderHUB

Q3 2023 economic outlook for financial institutions

Overall, the financial sector appears well positioned for an economic downturn. Arguably, the predicted recession has been one of the most forecasted in economic history. As such, financial institutions have had plenty of time to [...]

- by Tyreo Harrison, SWBC LenderHUB

The unsung heroes of mortgage lending

In a vast—and largely digital—lending landscape, big banks and FinTechs often hog most of the financial glory. They’re more visible and have slick advertising that suggests they’re the best and safest [...]

- by Andy Hardin, SWBC LenderHUB

5 contact center technologies you need for success

Integrating technology into modern contact centers isn’t just a trend, it’s a necessity. For credit unions, leveraging tech is essential for enhancing contact center operations and improving member experiences. The right tech can [...]

- by Janet Loriot, SWBC

Burnout may cause sea of troubles for contact centers

In the world of credit unions, where trust and relationships are vital, member service reigns supreme. Often, your contact center is your frontline, where member questions are answered, problems are resolved, and relationships are established [...]

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Latest Press from SWBC

SWIVEL™ added to AKUVO’s portfolio of connected services

SWIVEL is pleased to announce the integration of its platform to AKUVO’s collections and credit risk platform, Aperture. Connecting these two industry-leading technologies will enable mutual customers to process payments quickly and securely as [...]

SWBC enhances integration with MeridianLink®

SWBC is pleased to announce an additional integration with MeridianLinkÒ, a leading provider of modern software platforms for financial institutions and consumer reporting agencies. The partnership integrates SWBC’s insurance tracking offering into MeridianLink Collect, [...]

SWBC and AKUVO join forces to integrate technology and services

SWBC is pleased to announce its insurance tracking and outsourced collections solutions have been added to AKUVO’s marketplace of integrated services. AKUVO, the creator of Aperture, a cloud-based, analytics-driven, credit risk and delinquency management [...]

SWBC expands asset recovery integration with location services

SWBC is pleased to announce that it has recently expanded its Asset Recovery integration partnerships to include Location Services. “SWBC’s Asset Recovery integration with Location Services brings the strength of an additional nationwide partnership, [...]

SWBC’s Joan Cleveland Elected Chair of TALHI

SWBC is pleased to announce Joan Cleveland, President and CEO of SWBC Life Insurance Company, has been elected Chair of the Texas Association of Life & Health Insurers (TALHI) Board of Directors. TALHI – the state [...]

SWBC® acquires AnyHour Solutions

SWBC® announced today that it has acquired AnyHour Solutions – a leading provider of comprehensive call/contact center-outsourcing services for financial institutions. This acquisition allows SWBC to continue to expand its contact center services in the [...]

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