SWBC News Archives

The unsung heroes of mortgage lending

The unsung heroes of mortgage lending

In a vast—and largely digital—lending landscape, big banks and FinTechs often hog most of the financial glory. They’re more visible and have slick advertising that suggests they’re the best and safest [...]

5 contact center technologies you need for success

5 contact center technologies you need for success

Integrating technology into modern contact centers isn’t just a trend, it’s a necessity. For credit unions, leveraging tech is essential for enhancing contact center operations and improving member experiences. The right tech can [...]

Burnout may cause sea of troubles for contact centers

Burnout may cause sea of troubles for contact centers

In the world of credit unions, where trust and relationships are vital, member service reigns supreme. Often, your contact center is your frontline, where member questions are answered, problems are resolved, and relationships are established [...]

Curtailing the flight of the contact center agent

Curtailing the flight of the contact center agent

Maintaining a high standard of service has never been more important for financial institutions, and contact centers play a pivotal role in this ecosystem, often being the first point of contact for members. However, the [...]

Leveraging LPI for success in the mortgage industry

Leveraging LPI for success in the mortgage industry

Like most markets these days, the mortgage industry is facing considerable economic headwinds as high inflation and the threat of a recession make it difficult to pin down—let alone lower—mortgage rates. According to [...]

Boosting employee benefits: Why HRAs are a smart choice

Boosting employee benefits: Why HRAs are a smart choice

Taking care of employees is crucial for attracting and retaining top-tier talent. A progressive company culture, competitive salaries, and traditional benefits will always be a strong foundation for a great workplace. But if there’s [...]

Inflation’s impact on the housing market

Inflation’s impact on the housing market

Everything happening in our economy today hinges on inflation. If inflation continues to fall quickly, robustly, and smoothly, we can expect the U.S. economy to rebound well. Consider it a softish landing, as the [...]

Why addressing mental health at work matters

Why addressing mental health at work matters

People are a lot more comfortable discussing mental health, these days, and we think that is a good thing. Not just for employees who benefit from improved states of mind, but also for employers who [...]

A BNPL borrower strategy that builds relationships

A BNPL borrower strategy that builds relationships

Times may be tough financially, but that does not mean consumers are skimping on necessities or sacrificing luxuries to get by. Many are leveraging a popular lending concept that facilitates short-term split payment options to [...]