The latest from Deborah Mersino

Sep 5, 2024 - by Deborah Mersino, Mersino Consulting, LLC

The costs of artificial harmony

The meetings can be uncomfortable Elephant issues go unresolved Frustrations grow deeper Departments get involved Lack of trust and clarity Unclear decision rights Have left teams politicking Ripe for heady ...

Mar 13, 2024 - by Deborah Mersino, Mersino Consulting, LLC

Understanding our leadership triggers

Even the most seasoned and successful leaders get triggered. It could be a Board Member making a comment after the CEO Update that makes your face flush or a COO ...

Dec 21, 2023 - by Deborah Mersino, Mersino Consulting, LLC

Leaders need downtime too

I recently communicated with the CEO of a large credit union, who held his executives’ need for time away from the office sacred. While I’ve encountered many CEOs in ...

Mar 30, 2023 - by Deborah Mersino, Mersino Consulting, LLC

CEOs are human too

They rely on you. Every day. Every month. Every year. Your employees. Your members. Your community. Your board. Whether you’re a $100M CU, $3.7B CU, or $10B CU, ...

Dec 14, 2022 - by Deborah Mersino, Mersino Consulting, LLC

When it comes to corporate communications: Let it rain

Corporate communications at many credit unions is like snow in the Pacific Northwest. It comes infrequently, no one’s planned for it, it sometimes causes a mess, but many feel ...

Sep 12, 2022 - by Deborah Mersino, Mersino Consulting, LLC

How well do you manage up?

Managing up is a skill that’s not often taught; however, it’s one with a significant impact on a leader’s relationship with their boss – whether they are the ...

Aug 3, 2022 - by Deborah Mersino, Mersino Consulting, LLC

The great disconnect: How role confusion and poor prioritization wreak havoc on executive teams and efficiencies

When inflation hits, expense reduction is often at the forefront. CEOs and executive teams may consider reducing headcount or choose not to replace open positions. Leaders may focus on process ...

Jun 6, 2022 - by Deborah Mersino, Mersino Consulting, LLC

Powerfully improving cultures by rethinking and recalibrating prioritization

Credit unions and companies across the country are intently focused on creating cultures that attract and retain employees; however, many are still missing one of the biggest causes of internal ...