The latest from Joy Smith-Durant

Sep 29, 2021 - by Joy Smith-Durant, Eagle Federal Credit Union

Culture matters in hiring and retention

Picture this, a manager quits for a better opportunity, and you feel like there is not an internal candidate to take their place. You posted the position on several sites ...

Jun 8, 2021 - by Joy Smith-Durant, Eagle Federal Credit Union

Maximizing engagement by leveraging motivation

William A Kahn, who coined the term engagement, posited that engagement happens when an employee immerses their entire selves into their work. Kahn suggested that an engaged employee is emotionally ...

Mar 5, 2021 - by Joy Smith-Durant, Eagle Federal Credit Union

Servant leadership: A balancing act

The synthesis of servant and leader is an oxymoron that brings about transformative changes within organizations. Robert Greenleaf, a theorist of servant leadership, argued that instead of focusing on power, ...

Dec 4, 2020 - by Joy Smith-Durant, Eagle Federal Credit Union

How organizational culture drives customer service from the inside out

Gone are the days where consumers are restricted to local credit unions or driven by product differentiation. Consumers have more choices of credit unions and other financial institutions now than ...

Aug 27, 2020 - by Joy Smith-Durant, Eagle Federal Credit Union

Diversity, equity, and inclusion in credit union leadership matters

In the wake of the death of George Floyd at the hands of Minneapolis Police, leaders in many industries, including the credit union industry, have had conversations and made public ...

Jun 11, 2020 - by Joy Smith-Durant, Eagle Federal Credit Union

Cultivating a culture of clear expectations and accountability that equips and empowers

Have you ever felt like your workdays were full of completing mundane tasks with no clear understanding of the leader’s expectations? Well, you are not alone. Gallup research reveals ...