The latest from Joy Smith-Durant

Sep 21, 2023 - by Joy Smith-Durant, Eagle Federal Credit Union

I just work here

Why is the policy like that? I don’t know; I just work here. Why do they make decisions without understanding what we go through daily? I have no clue; ...

Jun 21, 2023 - by Joy Smith-Durant, Eagle Federal Credit Union

The power of surrendering control

Let’s consider this scenario. You’ve been hired or appointed to be in a leadership position in your company; congratulations! You are excited, nervous, anxious, and questioning your abilities ...

Mar 9, 2023 - by Joy Smith-Durant, Eagle Federal Credit Union

Overturn turnover by watering your lawn

The other day, I heard someone say, in response to an employee leaving their company, that the grass isn’t always greener on the other side; he’ll be back. ...

Sep 1, 2022 - by Joy Smith-Durant, Eagle Federal Credit Union

Perception vs. reality

Perception is like an optical illusion that, when viewed, can cause a blind spot that tricks our brain into filling in the gaps or making assumptions because it looks like ...

Mar 7, 2022 - by Joy Smith-Durant, Eagle Federal Credit Union

Check your influence

We live in a world where the term influencer is widely recognized on social media. Whether you are an influencer yourself or follow one, two, or several, we all know ...

Dec 15, 2021 - by Joy Smith-Durant, Eagle Federal Credit Union

Building leaders from within

We have all heard the phrase, doing the same thing over and over, expecting different results as the definition of insanity. For most of us, we have been in situations, ...

Sep 29, 2021 - by Joy Smith-Durant, Eagle Federal Credit Union

Culture matters in hiring and retention

Picture this, a manager quits for a better opportunity, and you feel like there is not an internal candidate to take their place. You posted the position on several sites ...

Jun 8, 2021 - by Joy Smith-Durant, Eagle Federal Credit Union

Maximizing engagement by leveraging motivation

William A Kahn, who coined the term engagement, posited that engagement happens when an employee immerses their entire selves into their work. Kahn suggested that an engaged employee is emotionally ...