The latest from Kent Dicken

- by Kent Dicken, iDiz Incorporated

If Big Blue can pivot, so can you

When asked to think of an agile, design-focused business, Apple or maybe Tesla probably come to mind. IBM probably won’t – but maybe they should. Having invented everything from mag ...

- by Kent Dicken, iDiz Incorporated


Are you responsible for too many initiatives, an overabundance of priorities, an excess of tasks at hand with way too few fingers to get it done? Are you a slam-packed, ...

- by Kent Dicken, iDiz Incorporated

More bang for the buck: Bricks or clicks?

Brick and mortar branches certainly aren’t going away. You’ll always need face-to-face interaction with members. But in-person service isn’t cheap – in 2014, the average credit union branch ...