The latest from Matt Carpenter

- by Matt Carpenter, Elan

How technology can power member satisfaction

Today’s payment landscape is technologically savvy in a way that no generation has seen before. As quickly as technology advances, so do the expectations of members for an instantaneous, ...

- by Matt Carpenter, Elan

Consumer credit card usage & preferences

A new report from Elan Credit Card and PYMNTS Intelligence surveyed U.S. consumers about their usage and views of general-use, co-branded, and store credit cards. Of those surveyed, roughly ...

- by Matt Carpenter, Elan

Insourcing vs. outsourcing: Top 3 questions to ask

Ongoing regulatory, competitive, and economic changes in the credit card landscape are driving many credit unions to review their credit card program strategy and evaluate whether to invest in growing ...

- by Matt Carpenter, Elan

How to engage and win millennials and Gen Z

Many Gen Z and millennial members have yet to select a primary financial institution. As a result, credit unions have an enormous opportunity to attract and secure these young adult ...

- by Matt Carpenter, Elan

How charitable giving impacts member satisfaction

Banks and credit unions recognize that success requires creativity, particularly in how they present themselves to a steadily more discerning customer base. There is much more to the member relationship ...