The latest from Mike Plumer

Aug 17, 2017 - by Mike Plumer, AltiGen Communications, Inc.

Member satisfaction: Inspect what you expect

In the manufacturing world, “inspecting what you expect” has been the long-accepted model of ensuring quality.  When a car maker ignores this principle, the impact is often devastating and can ...

May 1, 2017 - by Mike Plumer, AltiGen Communications, Inc.

What else could possibly go wrong if your phones go down?

Most problems are not apparent until they happen and cause chaos. Phone systems are not immune to failure, and when they do, an emergency may quickly ensue. Some credit unions ...

Apr 19, 2017 - by Mike Plumer, AltiGen Communications, Inc.

7 key considerations in a hosted phone service to improve your credit union’s efficiency ratio

One of the leading reasons for poor efficiency in credit unions is the lack of use of paid technology. Less than 50% of credit unions are utilizing the technology they ...

Mar 20, 2017 - by Mike Plumer, AltiGen Communications, Inc.

How would your members rate your phone system?

If you asked members to grade your phone system on a scale of one to ten, what would they say?  If you believe they would give it a ten, terrific ...

Feb 7, 2017 - by Mike Plumer, AltiGen Communications, Inc.

Is your credit union operating in communication silos?

There are many communication tools available to credit unions today: In the age of eDocuments, eSignatures and mobile lending, email has become a necessary and, often, primary communication function for ...