The latest from Randall Smith

Oct 15, 2013 - by NeighborBench

How appraisals are affected by new higher-price mortgage rules

by Jane Pannier One of the many changes heading our way in January 2014 (on the 18th, to be precise) is an amendment to Reg. Z incorporating new provisions concerning ...

Oct 14, 2013 - by Jim Marous

The rise of PayPal as a major payments player

by JIM MAROUS No place in financial services is transformation and innovation more apparent than in the world of payments, where the convergence of mobile and new data-driven business models ...

Oct 14, 2013 - by Snarketing 2.0

Credit unions and their average age of member obsession

by Ron Shevlin For a few years now, credit unions have been obsessed (not too strong a word) with lowering the average age of their member base. The rationale goes ...

Oct 14, 2013 - by Your Marketing Co.

Great idea! A credit union field trip

by Bo McDonald You remember field trips when you were in school? It was always fun to get out of the classroom. Chances are you can think of where you ...

Oct 14, 2013 - by OMI

Customer experience management means “serious business” for executives

By Brad Banyas CEO, OMI There is a new buzz term in town: Customer Experience Management. Recent articles in Forbes, CEO and the Wall Street Journal are just a few ...

Oct 14, 2013 - by Ongoing Operations

How will ITaaS impact my credit union technology strategies?

by Robin Remines Have you noticed that everywhere you turn there is yet another “aaS” term (I had to quote that because my spell check keeps making it an inappropriate ...

Oct 13, 2013 - by Brett King

When payments disappear, and value emerges

by Brett King Ok, so if you think we’re done with the whole “when is a mobile payment a payment” argument, think again. The reality is that the biggest ...

Oct 9, 2013 - by NAFCU Services

Latest debit issuer study finds credit unions can benefit from “new normal”

Guest post written by Steve Sievert, Executive Vice President, PULSE Network. Steve brings the debit issuer study to life on October 30, 2:00 pm–3:00 pm ET during ...