CO-OP brings back crashers program to THINK Conference
For the second year in a row, CO-OP Financial Services and Filene Research Institute are bringing The Cooperative Trust’s crasher program for young credit union professionals to the THINK ...
The latest from Robbie Burgett
The member experience: Fad or future?
As a performance strategist, I talk with credit unions every day about the experience they want their members to have. What I hear is eye opening. I was recently part ...
Find your voice as a board member
“A credit union is not an ordinary financial concern… it is the expression in the field of economics of a high social ideal.”– Alphonse Desjardins The credit union movement has ...
3 debit trends to watch in 2019
Debit cards remain one of the most frequently used forms of payment. 70 billion debit transactions take place each year in the U.S. alone. According to the latest study ...
The executive summit your competitors don’t want you to attend
Spaces are limited—but still available—for Velocity Solutions Executive Summit, February 5, 2019 in Ft. Lauderdale, FL. Free to qualified attendees. There’s no question about it: data and ...
Training matters. High-impact training matters more.
The right training unifies a credit union: employee-to-employee and branch-to-branch, enhancing member experiences at every level. But, not all training is equal in quality and effectiveness. What credit unions should ...
Attract and retain members through financial counseling
It’s an unfortunate truth, but no matter how hard you work to serve your members, there are going to be times where they find themselves on the wrong end ...
Help your members enjoy the gift-giving season
While students look forward to a holiday break in December, the responsibilities of preparing for the season leave many parents and other adults wanting a break from the holidays. According ...