The latest from Sean O'Donovan

Apr 11, 2017 - by Sean O'Donovan, Doxim

3 must-have business analytics features for your credit union

In today’s age of digital everything, most credit unions have an abundance of data stored. They have data about their members, like age, marital status, products used, credit reports. ...

Mar 14, 2017 - by Sean O'Donovan, Doxim

Make the play: 3 baseball plays to grow your credit union’s mortgage business

Spring … the time to delight in warmer days ahead, anticipate baseball’s Opening Day – and get ready for the peak home-buying period.  More homes changing hands means this is also ...

Feb 13, 2017 - by Sean O'Donovan, Doxim

Getting started on the right foot: Onboarding strategies to increase member engagement

Anytime access. Consistent service. Relevant offers. That’s what your members expect every time they engage with your credit union. But is that what they get? If not, it’s ...

Jan 9, 2017 - by Sean O'Donovan, Doxim

Keep your credit union strong: Move loan growth into the fast lane

In the face of pressure from big banks and independent online lenders, credit unions will need to pick up the pace to keep loan growth strong – especially in their two ...

Dec 14, 2016 - by Sean O'Donovan, Doxim

How to get executive buy in – Selling the idea of a CRM project in 60 seconds

You just stepped into the elevator with the VP of Operations. She’s complaining about another late night trying to troubleshoot an in-branch service problem. From what she’s saying, ...

Nov 14, 2016 - by Sean O'Donovan, Doxim

Six ways credit union marketers can avoid the Customer Experience Gap, delight members and grow wallet share

Have Amazon, Uber and Starbucks spoiled today’s consumers? It sometimes feels like it. They’re using digital technology to deliver a great customer experience at every interaction –growing their ...

Oct 17, 2016 - by Sean O'Donovan, Doxim

Account statements: Regulatory obligation or heart of the member experience?

Here’s a familiar drill: It’s month end and time for the ritual of sending out member statements. It’s a function all credit unions perform so members can ...

Sep 14, 2016 - by Sean O'Donovan, Doxim

“The Experience Gap”

Credit unions are facing unprecedented challenges. On one side you’re being squeezed by big banks with deep pockets and, on the other, by out-of-the-box thinking Fintechs and digital disruptors. ...