The latest from Sheila Shaffie

- by Sheila Shaffie, ProcessArc, Inc.

Key elements of good member experience

Simplicity, Visibility and Empowerment are three of the key elements impacting member experience. Simplicity sits at the core. Your members likely refer to it as “easy to do business with”. ...

- by Sheila Shaffie, ProcessArc, Inc.

Member experience matters

Client experience (CX) matters.  It is a predictor of business growth.  In the financial services industry, healthy member relationships give businesses staying power and renewed marketability. Happy members directly impact ...