The latest from Stuart Levine

Nov 2, 2023 - by Stuart R. Levine, Stuart Levine & Associates LLC

Members come first

Members are more emboldened than ever to share both positive and negative feedback, including sharing stories with others both in person and through social media. Dissatisfied members will abandon a ...

May 9, 2023 - by Stuart R. Levine, Stuart Levine & Associates LLC

Your culture is on the front lines of member experience

Companies have long known that they must compete on the quality of the member experience. The ones that do the best job in providing an excellent member experience have higher ...

Nov 2, 2022 - by Stuart R. Levine, Stuart Levine & Associates LLC

How a board assessment can impact your credit union board

Can a board assessment strengthen your credit union board? The answer is definitely yes. Today’s volatile times are changing the way boards, organizations and leaders need to understand their ...

Aug 8, 2022 - by Stuart R. Levine, Stuart Levine & Associates LLC

Leaders that listen have character

Today, having clear communication from the CEO, enables the right culture to develop. Hearing a voice that creates connection, and reaffirms the mission, becomes a clear differentiator in the strategic ...

Apr 27, 2022 - by Stuart R. Levine, Stuart Levine & Associates LLC

New realities are demanding new thinking and new strategies

The world is changing significantly and is never going back to what it was or what was considered normal. Employees are stressed and even CEOs are feeling tremendous personal and ...

Feb 2, 2022 - by Stuart R. Levine, Stuart Levine & Associates LLC

Culture and proper communication are the foundation for leadership

Technology, innovation, and the pandemic are altering the competitive environment. The COVID-19 virus and its mutations have created a structural change in the type of leadership that is required. The ...

Oct 27, 2021 - by Stuart R. Levine, Stuart Levine & Associates LLC

Reflections on the fundamentals of success

It’s interesting to look back to see choices we have made and how these actions have created the lives we lead. At the time, most of us are just ...

Aug 9, 2021 - by Stuart R. Levine, Stuart Levine & Associates LLC

Is your board operating at peak performance?

Your credit union’s members have a real interest in having your board function at peak performance. Sound governance is the foundation of board performance that results in long-term value ...