The latest from Tommy Loo

- by Tommy Loo, LEVEL⁵, LLC

The changing world of call centers

In today’s multichannel world, the call center is in the midst of a transformation. This transformation is comprehensive and involves rethinking performance metrics, staffing issues, and work space design. ...

- by Tommy Loo, LEVEL⁵, LLC

It’s all about the money

With all of the discussion on Mobile Wallet channel delivery and who the targets are, it all comes down to this overriding factor; each member has one item that permits ...