Daring questions and your strategic planning session
History and tradition can serve as great comforters. They can also serve as detriments to your bank or credit union strategic planning session. Far too many financial institutions simply go ...
The latest from Felix Gomez
10 topics to educate your customers on debt management
These days, we consistently hear about how strong the U.S. economy is, with home values quickly increasing and low unemployment creating lucrative opportunities for workers. Despite that, many Americans ...
7 digital banking sins and how to avoid them
The digital banking customer experience improved dramatically in the 23 years since the launch of the first internet-only bank, Security First Network Bank. While its lobby metaphor was creative, it ...
Lessons from Wells Fargo
Greetings from your faithful blogger, who is back from a trip to Riverhead, Long Island where he helped celebrate the 50th birthday for a friend he’s known for more ...
Five ways to make credit union growth your #1 priority
According to a 2016 TransUnion survey, credit unions are growing at 6.35% annually–a rate which far outpaces the growth of active credit consumers overall. However, this substantial rate ...
Compliance or opportunity? EU institutions grapple with open banking implications
The passage of the European Banking Authority’s Second Payment Services Directive (PSD2) has both challenged the banking community and presented a wealth of opportunities. PSD2 is first a compliance ...
Five ways to show your community you care
When I came to Los Alamos in 2012, I knew that Zia Credit Union was in trouble. I was hired to lead the turnaround. We were at .04 ROA. The ...
The Nussle Report: Another frivolous ADA suit dismissed
Another frivolous ADA suit dismissed days after CUNA, league file brief: CUNA has filed six amicus briefs backing up credit unions in predatory lawsuits filed by plaintiff’s lawyers attempting ...