Today’s members expect more than a bill—they expect a digital experience that’s fast, personalized, and on their terms. Just offering online payments isn’t enough anymore. According to Alacriti's internal case studies, businesses that adopt proactive digital outreach strategies like reminders, pre-delinquency messages, and mobile-optimized magic links see up to 25% increases in digital payment adoption.
Join Stuart Bain, SVP of Product Management at Alacriti, as he shares how credit unions can turn simple communications into powerful tools for reducing late payments, increasing member satisfaction, and improving ROI.
The webinar will cover:
- Why proactive digital outreach drives stronger adoption of digital and real-time payments
- How automation reduces delinquencies and improves operational efficiency
- What it takes to launch an outreach program that adds value for both your team and your members
If your credit union is ready to move beyond “set it and forget it” billing, this session will show you how to build smarter, member-first payment journeys.
