How RBFCU cultivated staff’s skills while saving members’ finances
A pandemic response brought the Texas cooperative to a new level of teamwork and learning.
The lenders at Randolph-Brooks Federal Credit Union ($10.8B, Universal City, TX) are in phase two of helping as many of its nearly 900,000 members as possible cope with the financial fallout of the coronavirus pandemic.
The first phase began March 17 with skip-a-loan payments on consumer loans and credit cards and forbearances and similar provisions for mortgages and commercial loans.
Phase two, which includes the final wave of branch lobby re-openings, began June 8. The biggest difference for phase two lending relief comes in the form of availability.
“Although the first round of consumer lending assistance was broadly available, the second phase requires proof of financial hardship,” says Heather Sullivan, RBFCU’s senior vice president for consumer lending.
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