Outsourcing your collections communication: An interview with SWBC’s CISO

Communication is complicated, these days. Between tweeting, texting, Zoom calls, and social media chatter, we have more options than ever for communicating with friends, businesses, and our financial institutions.

With so many new platforms available, collections communication is no longer as straightforward as sending a letter or making a phone call—and the new methods of getting in touch with your past-due borrowers all come with their own rules and regulations. When you outsource your collections efforts, ensuring that your partners represent your financial institution well and communicate with your borrowers compliantly is a top priority.

To find out more about what questions you should ask before outsourcing your collections communication, I spoke with Jeffrey Julig, Chief Information Security Officer at SWBC. In this blog post, Jeffrey gives us tips for vetting your collections partner’s communication strategy.

 

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