CUInsight's Greg Michlig is joined by Jeff Mortenson, SVP Product Collections & Contact Center at SWBC for a quick 3 question interview about collections strategy...
Three questions:
- (0:40) What challenges do credit union’s face when managing collections in today’s economic environment?
- (2:37) How can a managed collections service approach improve consumer loan resolution rates while maintaining a member relationship?
- (3:58) How is technology transforming the collections process, and what should credit unions be investing in right now?
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