CUInsight's Greg Michlig is joined by David Stauffer, Director for North America at Veridas for a quick 3 question interview about the future of identity, trust, and fraud prevention...
Three questions:
- (0:40) For decades credit union trust was built on the “physical handshake”—knowing members by name and seeing them at the branch. Now that banking is mostly digital, how has that trust model changed, and what is the “Identity Crisis” leaders need to recognize today?
- (2:23) We’re seeing a major rise in AI-driven fraud, with the FBI reporting over $12.5 billion in losses. Why is it no longer enough to just “secure the line” or rely on a phone number as identity? How has widespread access to AI changed the rules of the game?
- (4:14) Many credit unions feel forced to choose between a frictionless experience and strong security. How does a multi-layered identity verification platform solve this—and how can verifying the “source,” like a member’s voice or face, both improve protection and make the experience faster and easier?
