SWBC expands integration with MeridianLink’s® collections software
SAN ANTONIO, TX (February 23, 2022) — SWBC is pleased to announce that it recently enhanced its integration with MeridianLink® Collect – MeridianLink’s cloud-based debt collection software. MeridianLink Collect replaces manual workflows with increased automation, sophisticated analytics, and easy-to-use functionality.
“This integration gives our mutual clients another choice when it comes to accessing SWBC’s risk management solutions, such as payments and outsourced collections,” said Cyndy Stewart, Vice President of Business Development for SWBC’s Financial Institution Group.
With this integration, users do not have to toggle between different systems to perform everyday tasks. The integration increases efficiency and enhances the user’s experience since individual SWBC products are launched from within the MeridianLink platform.
From a payments perspective, integration with MeridianLink Collect enables quick and easy access to SWBC’s payment solution whereby payments are immediately reflected in the MeridianLink Collect solution. The payments application also enables a collections agent to handle multiple payment transactions for the same account holder if they wish to bring multiple accounts current (e.g., late car payment and a late home equity loan payment), once again while working from within MeridianLink Collect.
From a collections perspective, an exciting new feature includes the ability for the financial institution to identify delinquent borrowers within MeridianLink Collect and send those accounts to SWBC to perform collections on their behalf utilizing SWBC’s Omni-channel solution for text, email, and dialer capabilities to request overdue payments. When SWBC performs collections on their behalf, any notes, payments, or promises to pay from a delinquent consumer are updated in the MeridianLink Collect platform.
“With more than a decade of successful partnership through lending and account opening integrations, we are excited to expand our relationship with SWBC to now include MeridianLink Collect,” said Chris Maloof, Chief Product Officer of MeridianLink.
SWBC’s relationship with MeridianLink began in 2007 with the integration of its point-of-sale products within MeridianLink Consumer (formerly LoansPQ™). SWBC and MeridianLink ‘s latest work on the Collect integration is indicative of the firms’ continued pursuit of helping financial institutions thrive in a space of growing regulatory complexity and data security requirements.
As a diversified financial services company, SWBC provides financial institutions, businesses, and individuals a wide range of services, including insurance, mortgages, wealth management, employee benefits, and more. Headquartered in San Antonio, Texas, SWBC has partners and divisions across all 50 states and manages business around the world. No matter how wide its reach, SWBC always listens to its customers’ needs, analyzes their current situations, and recommends customized solutions. For more information about our innovative approach to personalized service, visit SWBC’s website at swbc.com.
MeridianLink® (NYSE: MLNK) is a leading provider of cloud-based software solutions for financial institutions, including banks, credit unions, mortgage lenders, specialty lending providers, and consumer reporting agencies. Headquartered in Costa Mesa, California, MeridianLink provides services to more than 1,900 customers, including a majority of the financial institutions on Forbes’ 2021 lists of America’s Best Credit Unions and Banks. Further information can be found at meridianlink.com.