American 1 Credit Union named Best Credit Union, MemberXP

JACKSON, MI (April 5, 2022) — American 1 Credit Union is recognized as one of North America’s best credit unions in the Best Loan Experience category this year by MemberXP, a member experience solution from CU Solutions Group.

The Best of the Best award is given annually to credit unions that have consistently provided exceptional member service, as reported by members. Based on specific and rigorous criteria, only the highest-performing credit unions utilizing the MemberXP platform receive this honor.

“It’s an honor to be named one of North American’s best credit unions in the Best Loan Experience category by MemberXP,” said Carolyn Duncan, American 1’s Chief Member Experience Officer. “At American 1 Credit Union, we are member-focused and always committed to being boldly convenient and uncomplicated as we provide personal everyday banking services in our communities. Our members are more than just an account number – they are part owners of our credit union, and creating a great member experience is one of our top priorities.”

MemberXP, a platform that allows credit union members to provide immediate feedback on their service, serves credit unions in the United States and Canada. The platform uses mystery shoppers and member surveys to gauge the overall member experience across multiple delivery channels.

About American 1 Credit Union

Established in 1950, American 1 Credit Union serves over 64,000 members, including over 250 employees, with 18 branch locations across Jackson, Washtenaw, Hillsdale, Lenawee, Wayne, and Calhoun counties. American 1, recipient of the Forbes Best-in-State Credit Union Award for 2023, is proud to serve the members of its communities by creating financial wellness through personal everyday banking.

About CU Solutions Group 

Headquartered in Livonia, Mich., CU Solutions Group is an award-winning credit union service organization that offers products and services in technology, marketing, HR performance, and strategic advisory. The organization is home to national credit union-focused brands, including Love My Credit Union Rewards, Save to Win, MemberXP, CUBE TV Studios, Compease, and Performance Pro. In addition, the company has more than 100 investors comprised of credit unions, credit union leagues, and credit union system organizations and maintains strategic partnerships with Intuit TurboTax®, GSTV, and CU Risk Intelligence. For more information, visit

About MemberXP

MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform, and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America and Canada, ranging in asset sizes from $100 million to over $9 billion. Learn more about MemberXP’s Best of the Best Awards at


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