Press
Arizona-Based Credit Union Selects Call Center Outsourcer
First Credit Union partners with AnyHour Solutions and KIVA Group
ROCKFORD, IL (August 20, 2013) — AnyHour Solutions, a provider of comprehensive call/contact center outsourcing services for credit unions since 1994, announces that First Credit Union of Chandler, AZ ($410M assets, 42,000 members) has recently signed an agreement to use the company’s services.
First Credit Union will be utilizing a full suite of AnyHour 24/7 call center outsourcing services to supplement their existing internal call center with overflow support during the workday and also support after the credit union is closed.
AnyHour Solutions will be providing their AnyHour MSR service – 24/7 comprehensive member service support – via usage of their integrated call center solution provided by KIVA Group, Inc. – a leading multi-channel sales and service CRM software vendor. KIVA’s software solution provides a real-time interface to First CU’s in-house core processing system (Symitar Episys) enabled by the SymConnect data integration API. Additionally, the software solution will also provide the functionality to automate the loan application integration to the Symitar ELA system – to be used by AnyHour agents in providing their 24/7, AnyHour Loan-By-Phone service.
Knowing the decision to select an outsourcing partner is very critical to their staff and members, First CU’s due-diligence selection process included careful consideration of five different vendors. The field was soon narrowed to three, additional steps such as speaking with customer references were completed, and AnyHour Solutions rose to the top of the list. About the decision, Lori Gallegos, EVP/COO, commented “partnering with AnyHour and KIVA offered a strong integration with our core system which is extremely important and enables a consistent approach to our solutions focused member experience.”
About First Credit Union
First Credit Union was formed in 1929. Since our humble beginnings, providing friendly and personalized service to our members has been our number one priority. We believe that growth and continued use of our services is the best measure of how well we are serving our members. We strive to earn member loyalty by demonstrating that we value the trust they have placed in us. We are committed to our established reputation of excellent service, delivery and value. We truly are “First in Arizona, First in Service!”
About KIVA Group
KIVA Group Inc. is a global provider of unified customer interaction and experience management software that helps financial institutions to integrate and optimize their multiple delivery channels to achieve sales success through exceptional service. RespectTM , the company’s technology platform and suite of applications, is enabling banks and credit unions worldwide to connect the customer, product and services information they need to create a more satisfying experience with each interaction. These teller, branch, internet, call center, IVR, marketing and sales software products can be implemented as point solutions or as part of a strategic initiative to completely unify the enterprise. KIVA Group, Inc. is a Symitar VIP member partner. For more information, contact the company at 866.212.2225 or visit www.kivagroup.com.
About AnyHour Solutions
AnyHour Solutions (www.anyhoursolutions.com) is a highly flexible provider of comprehensive, 24/7 call/contact center outsourcing services for credit unions via our AnyHour MSR and AnyHour Loan-By-Phone services. Our purpose is to help our credit union partners to enhance service to their members, increase loan volume, and reduce operating expenses. AnyHour Solutions has been providing contact center services to credit unions for just under 20 years, longer than any other company. Highlighted by the industry’s most experienced staff of agents and a turnover rate under 10%, our contact center goal is to provide “Service They Will Remember.” In addition, AnyHour also provides online loan application functionality as well as a full suite of mortgage processing services for credit unions. For additional information contact Steven Holmes, VP Strategic Development, at 888.622.8696, sholmes@anyhoursolutions.com.