San Francisco, CA (October 6, 2025) |
Casap is inviting credit union leaders to a free webinar on Wednesday, October 22, 2025, focused on one of the fastest-growing threats to member trust and financial security: first-party fraud.
The session, “From Friendly to Fraudulent: Fighting First-Party Fraud and Protecting Member Trust,” will explore how this challenge is impacting credit unions and share practical ways to address it while building stronger relationships and delivering real financial peace of mind.
First-party fraud occurs when members make a legitimate purchase but later dispute the transaction to avoid paying for it. What once seemed like a minor issue has become a significant problem that drains staff time, increases costs, and can weaken the trust that credit unions work so hard to earn. Solving this problem is about more than preventing losses. It is about protecting relationships, preserving member trust, and showing members their credit union is there to support them.
During the webinar, attendees will learn:
- Why first-party fraud is growing so quickly
- The most common tactics members use to “game the system”
- How to fight fraud at scale while strengthening member relationships
- Ways to turn this challenge into an opportunity to build deeper trust
The session will feature Shanthi Shanmugam, CEO and Co-Founder of Casap, who previously built large-scale fraud and dispute systems at Robinhood. Casap is an agentic AI platform that takes the complexity out of dispute management so credit unions can focus on what matters most: their members. The platform automates every step of the process, from intake to resolution, helping credit unions cut dispute-handling costs by up to 90 percent and reduce fraud-related losses by as much as 51 percent. By improving speed, accuracy, and transparency, Casap helps credit unions deliver an experience that builds loyalty, strengthens trust, and gives members financial peace of mind.
Webinar Details
Title: From Friendly to Fraudulent: Fighting First-Party Fraud and Protecting Member Trust
Date: Wednesday, October 22, 2025