CU*Answers COO Geoff Johnson promoted to President/COO

GRAND RAPIDS, MI (September 28, 2018) — Today, CU*Answers announced a title change for Geoff Johnson. Chief Operating Officer (COO) since 2014, Johnson’s new title effective October 2018 will be President/COO. This change reflects Geoff’s growing role in the strategic leadership of CU*Answers as part of the CU*Answers Executive Council. Since 2014 Geoff has been responsible for day-to-day operations and outreach to CU*Answers clients. Going forward, he will work more closely with the Board of Directors and the corporate officer team on the issues that drive the network and CU*Answers as a credit union industry participant.

Said Randy Karnes, CU*Answers CEO: “CU*Answers is about to celebrate its 50th anniversary in 2020. As one of the oldest and most aggressive cooperatives in the credit union industry, we are about to redefine the expectations for the next fifty years. We are driving an effort with our entire network and all our participants to find the new norms that will set the pace for credit unions going forward. Geoff’s promotion is only the first of many announcements that will guarantee our drive to disrupt the status quo and ensure that cooperative values lead the way towards future success.”

Since joining CU*Answers in 2005 as the Executive Vice President of Client Interactions, Geoff has worked closely in the growth and development of the Management Services teams including Earnings Edge, Lender*VP, AuditLink, Web Services, SettleMINT, and Imaging Solutions.

“The last fourteen years have seen many changes and evolutions in the credit union industry and data processing,” said Johnson. “In that time since I’ve been at CU*Answers I’ve never been more excited about tomorrow.”

Geoff Johnson

About CU*Answers

CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded in 1970, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 2 million members and $26 billion in credit union assets. For more information, visit


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