CU*Answers to hold RIM Awareness Week during National Records and Information Month in April

GRAND RAPIDS, MI (March 22, 2018) — CU*Answers, the 100% credit-union owned cooperative CUSO, will be celebrating National Records and Information Month by holding RIM Awareness Week from April 16-20. Managing information effectively is critical to every organization’s success, from the CUSO to the credit union. RIM Awareness Week will focus on best practices for information management.

One team in particular, CU*Answers Client Services and Education, has gone above and beyond, working over the last six months to improve its internal practices, to get rid of paper documents, and decrease the amount of disk space they are using on servers.  Laura Welch-Vilker, VP of Client Services and Education said: “Martha Anderson, account executive, has been our primary lead as we work with our internal teams developing best practices and actually getting the work done. It’s been a large but rewarding project, and we’ve emptied all our file drawers of paper documents and are now storing them in our corporate imaging vault. We have best practices for all types of documents, which include when each type gets purged from the vault. This is exciting as the purge process is automatic based on the purge date we assign to each document.”

For more information visit CU*Answers RIM Services online. If you have any questions about CU*Answers RIM Awareness Week, contact CU*Answers Internal Auditor Marilyn Boyd.

About CU*Answers

CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded in 1970, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 2 million members and $26 billion in credit union assets. For more information, visit


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