CUSO adds first Alaska-based credit union client
GRAND RAPIDS, MI (April 14, 2014) — Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO is now providing member service support for its first Alaska-based credit union – Ketchikan, Alaska-based Tongass Federal Credit Union (7,000 members; $67M in assets). Immediately following the credit union’s core data processing conversion to CU*BASE® in March, the CUSO’s Xtension Call Center team went to work fielding inbound member service calls, while its Member Reach electronic communication team began sending targeted outbound messages to TFCU customer-owners.
“We are certainly excited about bringing our first Alaska-based credit union on board as a customer-owner,” said Xtend President Scott Collins. “When our partners at CU*Northwest (the Liberty Lake, Washington-based core data processing CUSO) first introduced us to TFCU, the credit union made it clear that they were planning to leverage some of our services in conjunction with their core conversion. All teams did a solid job of preparing for this project, so when it came time to execute the game plan, we felt like everyone was hitting on all cylinders.”
Collins concluded, “Congratulations to our partners at CU*Northwest for managing a solid core conversion, and welcome to Susan (TFCU CEO Susan Fisher) and her team to our CUSO network.”
About Xtend (www.xtendcu.com): Xtend, Inc. is a 100% credit union-owned CUSO formed in 2002 with headquarters in Grand Rapids, Michigan. Xtend provides a wide array of managerial, operational, marketing, technical planning and consulting services for credit unions of all sizes. In short, Xtend is an aggregation point for shared resources that allows credit unions to deliver products and services more cost-effectively. Their strategic offerings include bookkeeping services, member contact services, back-office mortgage services, partnered liquidity opportunities, shared branching, compliance monitoring, and insurance services. Xtend provides services for over 180 credit unions representing more than 925,000 members and $9.2B in assets. The CUSO is currently owned by 75 credit union partners.