CUTEK, a nationwide provider of IT products/services for credit unions, now offers its CU Collect Advanced Collections System, which provides a simple-to-use interface that places the critical information collectors need upfront. This interface limits the secondary systems and work areas required to work an account. Additionally, the information presented is updated in real-time, which means there’s no need to access the host, including transactions.
According to CUTEK Vice President of Sales and Client Relations Dawn Murray, CU Collect, which has its services based in the U.S., is perfectly scaled to meet a credit union’s needs, while having the capability to integrate with any core processor and requiring minimum maintenance because of its web-based platform.
Some of the features include:
- Single sign-on to Episys® Quest®
- Real-time update from host
- Real-time pulse check on collectors’ activities
- Reshuffle queues on the fly
- Built-in letter and note template system
- Letter printing to printers or export to mail house partners
- Advanced collections management tools
- Collection manager dashboard
“Unfortunately, the COVID-19 pandemic will cause collections to skyrocket in the next few months and probably for the remainder of the year and into 2021,” says Murray. “This system CUTEK has developed allows credit unions to get organized and prepared for the impending increase, which will allow them to take the appropriate measures in their collections efforts – whether it’s charge offs, repossessions, or helping certain members get out of a jam and back on their feet.”
Dawn Murray