Digitalization is reshaping wealth management says new Fiserv white paper

In an industry ripe for change, data-driven robotic process automation and artificial intelligence have a clear role to play

BROOKFIELD, WI (November 28, 2018)Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, has published a white paper outlining how robotic process automation (RPA), artificial intelligence (AI), and other digital innovations are providing new ways for wealth managers to interact with clients, enhance the user experience, and gain a significant competitive advantage.

In the white paper, “How Digitalization Is Reshaping Wealth Management,” Fiserv calls attention to how new technologies are changing the way wealth is managed. The paper examines the digital transformation currently underway in wealth management, highlighting the ever-increasing significance of data and outlining the benefits and development of a data strategy as well as associated technical frameworks.

“The wealth management industry has historically been slower to adopt digital trends; however, we are at an inflection point with the emergence of clear, high value use cases providing a compelling reason to change,” said Tirdad Shojaie, senior vice president, product, marketing and business strategy, Investment Services, Fiserv. “Beyond improving efficiency, transparency, and real-time interaction with clients, digitalization opens the door for teaching the fundamentals of investing and financial responsibility.”

Technologies such as RPA and AI can improve accuracy and efficiency and lower costs. Advances in AI promise to change the way people manage their money and how they receive financial advice. Using intelligent algorithms, RPA can automate repetitive wealth management tasks that are labor-intensive and prone to human error. Examples include:

  • Client onboarding performed remotely without physical documents or having to re-key information into multiple forms.
  • Financial planning/data aggregation with interactive tools and aggregated data, so clients can build financial plans and portfolios in real-time.
  • Trade processing that reduces risk of human error by eliminating the need to manually upload data files to back-office systems.
  • Reconciliation with automated data retrieval, corrections, and adjustments based on predefined rules and formatting criteria.
  • Fund administration/financial reporting with validation checks across repetitive, rules-based process segments that are prone to human error.

The white paper can be downloaded at

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. Learn more at

About Fiserv

Fiserv, Inc. (NYSE: FI), a Fortune 500 company, aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and the Clover® cloud-based point-of-sale and business management platform. Fiserv is a member of the S&P 500® Index and has been recognized as one of Fortune® World’s Most Admired Companies™ for 9 of the last 10 years. Visit and follow on social media for more information and the latest company news.


Fiserv Media Relations:
Mark Jelfs
Senior Manager, Communications
+1 262-737-8244

NCR Atleos Media Relations:
Scott Sykes
Executive Director, Public Relations

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